Served as primary supervisor for entire location and oversaw human capital management, sales operations, and customer service management. Successfully managed, trained, and motivated sales team members to maximize the financial performance of the store. Utilized customer-focused service strategies, established an emotional connection through engagement, communicated with each store to include online shoppers, and consistently achieved growth and sales targets. Key Accomplishments: ♦ Executed recruitment strategy and hired two high-performing jewelry sales professionals that sold over $1M yearly sales with former organizations. ♦ Facilitated training, mentored, and promoted sales team member to assistant manager that led to “Top Performer” and “Exceptional Leader/Trainer” ratings. ♦ Developed and presented trainings for managers and team members.

Demonstrated leadership to build, develop, and retain high-performing teams, successfully managed a portfolio of multi-unit locations, and executed company strategies without compromising on customer experiences. Took pride in and exhibited an energetic and passionate attitude towards driving sales and providing remarkable customer experiences. Effectively communicated orally and in writing, provided coaching on customer service and sales strategies, that developed an effective team and motivated team members to achieve desired goals. Key Accomplishments: ♦ Planned, directed, and implemented recruitment and training initiative for 15 Kay Jewelers store teams in southwest Ohio. ♦ Developed and employed strategies that capitalized on district opportunities, achieved top-level performance recognitions for multiple years to include 2015 sales over plan ranked 6 out of 130 districts. ♦ Proven record of accomplishment of top tier performance, awarded several trips to Hawaii, Alaska, and Mexico for outstanding sales performance over planned projections. ♦ Received #1 District in the Region Award in FY2015 and FY 2106 for Sales over Plan.

Managed and increased the effectiveness and efficiency of talent acquisition, sales, team performance, and customer service through strategic improvements to each function as well as coordination and communication between staff members and business functions. Played a significant role and maximized revenue growth, maintained store profitability through sales, proper shrinkage, and expense control. Interviewed, hired, and recruited from multiple resources, ensured pool of highly qualified candidates, and oversaw development of store associates.Key Accomplishments: ♦ Displayed customer-focused behavior, delivered and encouraged other associates to convey excellent customer service that led to increased productivity and sales objectives met. ♦ Achieved growth and sales targets by successfully managing the store sales team and developed positive relationships with current talent to prepare for advancement and growth.♦ Oversaw human capital management recruitment for two different store teams, administered training, and provided motivation that maximized sales and productivity performance. ♦ Developed other’s strength and utilized sophisticated thinking that led to Manager of the Year award in 2007 and Training Manager of the Year award in 2008.

Recruited, motivated, trained, and retained a team of high-performing and driven retail professionals. Provided a welcoming and well-maintained environment for customers utilizing efficient team leadership, effective facility maintenance, and organized vendor management. Quickly addressed customer inquiries and concerns in a professional manner, conducted property audits, and ensured company safety and operational standards were met.Key Accomplishments: ♦ Established, trained, and coached 20 store teams in eastern Kentucky and central Ohio to achieve top-level performance in sales and inventory shrink control. ♦ Received promotion to the Central Ohio District and ranked in the top of the company for sales and inventory shrink control in eastern Kentucky.

Supervised and coached direct reports in the performance of their duties, completed performance reviews, provided feedback, and held team responsible and accountable for results. Maintained confidentiality, accuracy, attention to detail with the ability to organize and prioritize a variety of tasks. Coordinated supply chain and logistic functions of location and planned, organized, and supervised inventory process.Key Accomplishments: ♦ Exhibited familiarity with industry, technical terms, and processes and communicated current market trends and competitors’ activities to team members. ♦ Facilitated training and motivated sales teams that led to achieved store targets and operational goals.

Oversaw and directed sales process, implementation, compliance governance, and execution of sales operations. Performed human capital management functions to include recruitment and training of sales specialists for and served as a key resource in delivering best practices that enhanced sales performance, predictability and efficiency. Key Accomplishments: ♦ Established and maintained positive business relationships that led to future sales and presented management with a complete picture of sales performance with recommendations for improvements. ♦ Learned how to view the big picture every day, exhibited high performing team leadership, sales performance, and recruitment skills, and encouraged to apply for Store Manager Training Program

Presented, promoted, and sold products/services using solid arguments with contractors and property management companies that drove commercial sales of the store. Key Accomplishments: ♦ Increased commercial sales above all expectations and received promotion to the Sales Manager position.

Utilized knowledge and familiarity with BRM and CRM practices along with ability to build productive business professional relationships and significantly increased sales.Key Accomplishments: ♦ Displayed excellent selling, communication, and negotiation skills and received promotion to Commercial Sales team member position

Led, recruited, trained, and motivated a multi-region team of 15 stores and 3 Commercial Sales executives. Developed and implemented a sales strategy for the region that yielded a sustainable competitive advantage that translated into continued growth and profitability that was consistent with the division’s strategic sales plan. Key Accomplishments: ♦ Organized and facilitated new manager, product knowledge, and customer service training classes.

Set district goals, conducted recruitment activities, trained, and encouraged a team of 21 stores that achieved the highest level of performance year after year while promoting organizational mission and values... Key Accomplishments: ♦ Awarded the “Stewart Award” in recognition of the highest honor for the company for exceeding sales and profit goals and providing outstanding customer service.