Brucetta Williams Email & Phone Number

Orangeburg, South Carolina, United States

• Successfully opens and closes the store/register, and follows company policies to ensure the safety of employees and store products during closing• Delegates tasks to Keyholder Managers and Sales Associates for seamless operation and proactively plans and prepares work schedules to optimize productivity• Onboard new employees with comprehensive training and new hire documentation to ensure they are well-equipped and prepared for their roles• Provides excellent customer service by warmly greeting and assisting customers, and effectively addressing customer inquiries and complaints to enhance customer satisfaction.• Cross-trains existing employees to enhance team agility and performance, and facilitate knowledge sharing and learning• Assists in organizing and overseeing assignments to drive operational excellence, streamline processes, and optimize performance

Orangeburg, South Carolina, United States

• Collaborated with department managers to ensure efficient and effective restocking of the sales floor, improving product availability and customer satisfaction• Assisted supervisors in performing daily procedures, including opening and closing the store, while adhering to company policies to promote employee safety and safeguard store products during closing• Provided support to store management in implementing daily operational policies, addressing and resolving customer issues, and maintaining visual merchandising standards to enhance store appearance and appeal• Proactively communicated with other team members to identify and address potential issues, improving overall team performance and productivity

Orangeburg, South Carolina, United States

• Operated a specially equipped vehicle to transport individuals with disabilities to various destinations in Orangeburg, South Carolina• Assisted individuals with boarding and exiting vehicle safely, ensured that they are securely fastened in their seats and any necessary mobility devices (such as wheelchairs or walkers) are properly secured• Attended training sessions and meetings as required by the employer to stay informed of best practices and legal requirements related to special needs transportation• Maintained the cleanliness and safety of the vehicle but conducting regular checks and maintenance as required by law and company policy

Orangeburg, South Carolina, United States

• Collaborated with the manager to perform HR duties such as conducting interviews, hiring new staff, and providing training and coaching to employees• Provided operational support for overseeing gas station operations, including managing shop and fuel pumping operations, ensuring customer satisfaction, and monitoring inventory levels• Conducted cash drawer balancing activities, and promptly communicated any discrepancies to the manager to maintain accurate records• Developed and executed effective merchandising and promotional strategies to increase customer engagement and drive sales growth, resulting in improved business performance• Ensured successful opening and closing of the location, and effectively managed shift changes to maintain optimal operational efficiency and maximize business success

Orangeburg, South Carolina, United States

• Adhered to established communication procedures, guidelines, and policies to maintain a consistent and positive customer experience• Demonstrated flexibility by working a flexible schedule and taking on extra shifts to meet business needs and support team goals• Proactively addressed customer needs, going above and beyond to make product recommendations and increase sales• Greeted customers warmly and assisted them in identifying their needs and finding the right products or services• Ensured accurate accounting of cash drawer transactions by reconciling at the start and end of each shift, meticulously identifying errors, and resolving discrepancies

Decatur, Georgia, United States

• Assisted customers with product and service inquiries, and promptly resolved any issues to ensure their satisfaction• Managed customer records and kept them up-to-date with accurate account information.• Offered top-notch customer support to both internal and external clients, ensuring their needs were met in a timely and professional manner• Answered customer calls promptly, minimizing on-hold wait times and ensuring a positive experience• Monitored team member productivity, identified areas for improvement, and provided actionable feedback to improve performance and boost efficiency

Associate'S Degree, Business Administration And Management, General

Associate'S Degree, Office Of Technology