Bruce Westlake

Bruce Westlake Email and Phone Number

Customer Quality | Customer Experience | Engineering Leader & Manager | Customer Enabling
Bruce Westlake's Location
San Tan Valley, Arizona, United States, United States
Bruce Westlake's Contact Details

Bruce Westlake personal email

n/a
About Bruce Westlake

My passion is "astonishing" customers. I'm a Customer Quality and Customer Satisfaction professional with extensive experience building and leading organizations to enable both quality and customer experience as a compelling competitive advantage and "WOW" factor.A leader in customer relationship management, issue management, customer experience and voice of customer, continuous improvement, and customer manufacturing enabling.A successful manager and leader with the ability to synergize and align a team on common goals through direction and collaboration.Areas of Expertise:Strategic Customer Relationship Management | Post-Launch Issue Management | Proactive Customer Enabling | Customer Experience Program Design and Implementation | Customer Needs and Requirements | Quality and Service Continuous Improvement | Product Launch Collaboration | Industry Capability Assessments | Training and Reference Solutions | Product Quality Issue Management | Engineering Team Leadership and Development | Mentoring and Coaching | Customer Obsession and Customer Astonishment | Voice of Customer

Bruce Westlake's Current Company Details

Customer Quality | Customer Experience | Engineering Leader & Manager | Customer Enabling
Bruce Westlake Work Experience Details
  • Intel Corporation
    Global Customer Quality Engineering Sr. Manager
    Intel Corporation Feb 2012 - Jul 2024
    Drove customer satisfaction improvements with the largest tier 1 customers by leading a corporate customer quality team as the primary liaison and Voice of Customer for issue management, customer relationship management, and proactive customer enabling.
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  • Intel Corporation
    Customer Experience Sr. Manager
    Intel Corporation Jan 2007 - Feb 2012
    Designed and deployed a corporate customer experience (CX) interview program gathering feedback and driving both product and service improvements which resulted in 15% year over year improvement in customer satisfaction.
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  • Intel Corporation
    Customer Manufacturing Enabling Sr. Manager
    Intel Corporation Jun 2004 - Jan 2007
    Prevented customer launch issues through close collaboration and sharing of internal best known methods and reference solutions with customers.Other Relevant Experience:Intel Corporation - Sr. Customer Quality EngineerPrimary liaison and trusted advisor with numerous Tier 1 customers. Responsible for product quality, issue management, customer enabling, and strategic account management.Intel Corporation - Virtual Factory Layout Industrial EngineerVirtual Factory Layout Engineer responsible for defining the most efficient and effective production line layouts to optimize and standardize the production space for Copy Exactly replication across all new worldwide factories.Rockwell International - Industrial EngineerIndustrial Engineer improving processes while holding DOE Q level top secret security clearance
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Bruce Westlake Skills

Spc Semiconductors Design Of Experiments Failure Analysis Semiconductor Industry Jmp Ic Product Engineering Fmea Root Cause Analysis Reliability Minitab Lean Manufacturing Engineering Management Six Sigma Cmos Yield Dmaic Reliability Engineering Continuous Improvement

Bruce Westlake Education Details

Frequently Asked Questions about Bruce Westlake

What is Bruce Westlake's role at the current company?

Bruce Westlake's current role is Customer Quality | Customer Experience | Engineering Leader & Manager | Customer Enabling.

What is Bruce Westlake's email address?

Bruce Westlake's email address is bw****@****est.net

What is Bruce Westlake's direct phone number?

Bruce Westlake's direct phone number is +148048*****

What schools did Bruce Westlake attend?

Bruce Westlake attended Colorado School Of Mines, North Dakota State University.

What skills is Bruce Westlake known for?

Bruce Westlake has skills like Spc, Semiconductors, Design Of Experiments, Failure Analysis, Semiconductor Industry, Jmp, Ic, Product Engineering, Fmea, Root Cause Analysis, Reliability, Minitab.

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