Bruce Williams Email & Phone Number

Mississauga, On, Ca

Mississauga, Ontario, Canada

• Developed comprehensive knowledge of the industrial hose, hydraulic hose, and fittings business over the course of several years.• Managed inbound and outbound deliveries leading to customer orders being delivered on time and in accordance with ISO-9001:2015 standards of quality. • Ensure strict quality control on all CRN hose assemblies leaving the building by examining assembly procedures, fittings, and ensuring the proper documentation is provided. • Inputted sales orders… Show more • Developed comprehensive knowledge of the industrial hose, hydraulic hose, and fittings business over the course of several years.• Managed inbound and outbound deliveries leading to customer orders being delivered on time and in accordance with ISO-9001:2015 standards of quality. • Ensure strict quality control on all CRN hose assemblies leaving the building by examining assembly procedures, fittings, and ensuring the proper documentation is provided. • Inputted sales orders, respond to RFQ's (requests for quotations) and send purchase order confirmations in a timely manner.• Assisted general manager in monitoring inventory ensuring that precise levels of accuracy are consistently maintained which led to reduced out of stock orders and delays in processing orders.• Designed promotional materials and flyers in accordance with overall marketing strategy which boosted sales during off-peak season.• Developed a comprehensive parts catalog to distribute to new and existing customers leading to higher awareness of company parts and services.• Researched and implemented technological solutions to solve industry specific problems i.e. implemented a laser engraving system to solve the issue of ID tags being lost on products.• Optimized carrier lanes for freight and parcel shipping which resulted in substantial savings over the course of years and months.• Managed e-commerce sales channels on Shopify platform - processed orders, added new items, updated pricing/inventory/descriptions, handled customer service inquires etc.• Responsible for social media content creation - created highly engaging social media posts that promoted products and brought new information to existing/prospective customers.• Created designs for company vehicles using graphic design and photo editing software (photoshop). Vehicles were highly acknowledged by customers and suppliers for their intricate and engaging designs. Show less

Toronto, Canada Area

• Processing purchase requisitions in a quick and efficient manner ensuring business needs are satisfied within the organization – Performed final checks and approved thousands of orders on a weekly basis with a high degree of accuracy and in accordance with department standards.• Providing level one support to finance department in the use of procurement and spend management software– efficiently resolved all open cases allowing department functions to seamlessly operate.• Utilizing… Show more • Processing purchase requisitions in a quick and efficient manner ensuring business needs are satisfied within the organization – Performed final checks and approved thousands of orders on a weekly basis with a high degree of accuracy and in accordance with department standards.• Providing level one support to finance department in the use of procurement and spend management software– efficiently resolved all open cases allowing department functions to seamlessly operate.• Utilizing ERP software to review financial documents and invoices ensuring that supplier and vendor payments are completed in a timely and accurate manner – reduced payment errors/delays which led to stronger relationships with vendors and improved cost savings. Show less

Toronto, Canada Area

• Ensure ongoing and consistent customer satisfaction by resolving order issues and providing on-time follow up• Utilize social media to investigate customer dissatisfaction and contributing ideas on performance improvements in order to enhance overall client service • Rewarded by company acknowledgment and outstanding compliments from customers by efficiently resolving unsettled delivery and credit issues • Perform administrative tasks and resourcefully utilize programs to… Show more • Ensure ongoing and consistent customer satisfaction by resolving order issues and providing on-time follow up• Utilize social media to investigate customer dissatisfaction and contributing ideas on performance improvements in order to enhance overall client service • Rewarded by company acknowledgment and outstanding compliments from customers by efficiently resolving unsettled delivery and credit issues • Perform administrative tasks and resourcefully utilize programs to communicate with multiple departments to process orders Show less

Mississauga, Ontario

• Responsible for yearly renewal of thousands of highly valuable commercial vehicle insurance policies • Verifying and ensuring customer information is accurate and up to date (checking license status, driver history, abstract for tickets/violations, and ensuring customer contact information is up to date) • Updating ministry of transportation database as required ensuring all policy holders are legally compliant with government regulations • Understanding customer needs and… Show more • Responsible for yearly renewal of thousands of highly valuable commercial vehicle insurance policies • Verifying and ensuring customer information is accurate and up to date (checking license status, driver history, abstract for tickets/violations, and ensuring customer contact information is up to date) • Updating ministry of transportation database as required ensuring all policy holders are legally compliant with government regulations • Understanding customer needs and ensuring each client receives a customized insurance package/payment plan Show less

Mississauga, Ontario

• Providing friendly and knowledgeable service regarding transportation to/from Pearson airport and other destinations• Booking reservations for clients while ensuring accuracy and extreme attention to detail is always taken• Made several recommendations to improve operational efficiency and customer service by revising outdated policies