• Play a key role in organizational leadership and strategic planning• Drive agency profitability• Review processes with project teams for improvements in efficiency or deliverability• Discover and manage partnerships and resources specific to creative and production• Manage internal teams by ensuring process consistency• Oversee training & onboarding of all new employees• Work with ECD & Creative Directors to determine hiring priorities, allocate resources and assist with creative recruitment• Work with Project Managers to forecast schedules, determine priorities and allocate resources• Plan, organize and lead teams for internal initiatives and ensure accountability• Coordinate and oversee a process to develop, implement and analyze results of an annual employee satisfaction survey• Build agency culture based on core values