Bruin Robinson Email & Phone Number

Charleston, South Carolina

Software development and testing work on several government contracts supporting web application technologies, such as JavaEE, SpringBoot, Docker containerization, Selenium automation, and front-end web development.

Charleston, South Carolina Area

Charleston, South Carolina Area

The Iron Yard Web Development Career Path is a full-time, 12-week course with career-focused curriculum that provides students with a full-stack foundation. By the end of the course, I will have the ability to create dynamic websites and applications as a professional programmer and a deep understanding of what it takes to be a successful web developer in the industry today.

Charleston, South Carolina Area

Managed a team of Test Managers and Test Analysts who ensured the functions of implementations were tested thoroughly & met with quality in order for the client to be brought onto the Benefitfocus Marketplace successfully - testing the client's unique configuration, their Payroll demographic & deduction files, as well as the electronic data feeds (EDI) to carriers. • Coached, trained, mentored, and empowered a team of 15 associates to implement a client base that grew 150% YOY.• Planned and implemented a department reorganization to align existing workflows, roles, and responsibilities across 3 separate teams including 6 separate roles in order to meet the needs of our clients through end-to-end implementations.• Attained Bronze level in Manager Certification Program

Managing multiple client data integration projects. Acting as liaison/facilitator across technical and operational departments. Analyzing complex account structures and complete client configuration. Extracting data files and review for accuracy. Researching file issues using the enrollment platform, SQL, as well as various proprietary systems. Performing Quality Assurance of data and account structure. Tracking testing and client activity• Developed training program to simulate Carrier/Benefit integration process resulting in 30% decrease in onboarding time.• Served as primary Implementation Analyst for employer group with 10,000+ employees with benefits across 6 different Insurance Carriers.

Mount Pleasant, Sc

Managed implementations of new clients on multiple software products. Designed and implemented interactive workflows to automate hospital processes. Analyzed business needs and worked with the Product Development team to create new software functionality. Provided technical and product support of hospital administration software (ASP) to clients. Tested new software features and defect fixes before release to clients.• Developed automated workflow for hospital safety events resulting in 50% increase in reporting efficiency and 40% decrease in administrative efforts• Developed automated workflow for drug marketing company to integrate three separate systems resulting in 30% decrease in time needed for drug approval process.

Identified client technical and business needs to prepare a proposal of solutions. Assisted sales representatives with technical aspects of requirements gathering. Performed technical demonstrations of software for clientsProvided technical and hardware support for sales representatives. • Assisted sales team in meeting 100% sales quota for two consecutive years• Published 2 articles on industry blogs regarding internet best practices for non-profits.

Worked on projects for Enterprise and General Market Constituent Relationship Management. Reviewed, analyzed, and evaluated business systems and user needs. Formulated systems to parallel overall business strategies. Analyzed projects for new features and change requests based on client system requirements. Created software specifications and worked with other teams as an integral part of the development process. Reviewed development plans, quality assurance test plans and user documentation to ensure correct interpretation of specifications• Researched and designed user interface to integrate two systems that is considered best practice over 5 years later

As Senior Subject Matter Expert, provided the highest escalation point for product-related issues. Informed relevant parties of current product issues. Ensured effective communication between Customer Support, Products, and clients. Edited written documentation for technical accuracy. Utilized Blackbaud Knowledgebase and defect tracking software to identify overall client needs and trends.• 95% customer retention rate with a client base of 10,000+

Provided technical and product support for fund-raising software (The Raiser’s Edge) and education administration software (The Education Edge) for clients. Maintained, developed, and reviewed articles on Blackbaud Knowledgebase• Researched and developed a policy on procedure for loss of power in customer support center that is still used 9 years later.• Mentored 5 new Customer Support Analysts

Provided spiritual mentoring to college studentsHelped to develop leadership abilities in young adultsOrganized group meetings, retreats, and conferences