Bryan Umana Email & Phone Number

San José, Costa Rica

Establish and maintain relationships with new and existing key WWL stakeholders, internal groups, and partners.Build the delivery plan for an agreed customer skilling plan by partnering with training Program Managers, Customer POC and ESI Ops Teams (Trainer Scheduling, Delivery Ops, etc.) to organize the delivery. Communicate delivery plan to TPM and Customer POC for sign off/approval.Manage the delivery plan – monitor plan execution, make iterations, and monitor registration Manage registration, highlighting low enrolment early on (TPM, customer POC).Coordinate logistical arrangements for training sessions with customer POC and Operations teams.

San José, Costa Rica

Responsible for the Regional Delivery Plan monitoring costs, audiences, timings, locations, etc.Engage with internal Stakeholders helping with the fulfillment of program and class deliveries.Close managing of accommodations needs for attendants and ensuring they are met.Assist in sourcing trainers/presenters via a database and provide them with local logistical info.Generating course materials and arranging their distribution to the delivery.Scheduling and administering enrolments and reconciling courses via Learning Management Monitor & manage enrollment rates. Administering course evaluations and creating reports based on results data.Raise purchase orders to comply with all delivery’s requirements. Conduct quality assurance checks on all courses to identify and resolve any potential issues.

Heredia, Costa Rica

Remote HR assistance for advertisement Agencies in UK. Focus Tool creation and implementation for all internal processes, centralizing the deparment processing and lowering possible misses. Contract creation as per defined agency´s guidelines and later posting for selected candidates.Organizing and maintaining employee´s records on file. HR documentation submitting (Reference letters, Proof of Employment, etc.) Payroll support submitting all deduction or additional payment requests from the agencies. (Maternity leaves, sick leaves, etc.)

Heredia, Costa Rica

Preparation of Employment/Salary verification letters. Formalization on schedule changes for whole staff. Sick Leave certificates processing and Payroll notifying.2017s PWC Salary Study market analysis.2017s PWC Staff Rotation Study market analysis. Promotions, restructuring and laterals updating in shared point.Salary promotion calculations, letter preparation and delivery to area Directors.Private Medical Insurance internal point of contact (Inclusions, exclusions, inquires, etc.) Health Week organization.Dental Mobile onsite monthly service coordination for associates.Official Corporative Communications from Benefits & Compensation department. Satisfaction surveying and data analysis.Content Coordinator for Benefit Booklet´s digital version. Anual Medical CheckUp coordination. Physical Confidential paperwork execution and archiving processes.

Costa Rica

Multiple level assistance in Travel, Cards & Expenses.SLAs data gathering and structuring for departamental distribution.Business Class Travel Exception analysis and record updating for medical conditions/special circumstances on corporate trips.Ticket sorting and assignment for specialized assistance among TC&E analysts.Owner of Airline Direct Billing disputes sorting and resolution.Queue Reporting Tool creation and implementing for departmental control on volume levels and processing outcome. Reporting in tests, disbursements, refunds and rejections of Expenses.Weekly Latam payment processing (confirmation, funding and posting for disbursement) on third-party vendor expenses.Reporting for third-party vendors on global collaborators‘employment status.

Trejos Montealegre, Escazú

Assistance in HR matters to worldwide representations in the American, Caribbean, European and Asian regions.Support to Compensation & Benefits, Workforce, Relocation, Mobility, Contracts and other specialists.Handling of Payroll Information updating.Handling and updating for curricular databases (Consultants).New hires training.Translation of Official documentation.Departmental promotions and performance evaluation´s objectives development.Staff Surveying Project

Recursos Humanos, Human Resources Management/Personnel Administration, General

Auxiliar Contable

Advanced Office Operator

English Now! Integrated Skills, English, (865 Toeic)