Bruna Bromberger Email & Phone Number

Israel

São Paulo, Brasil

*Responsible for developing and nurturing long-term customer relationships*Assigned with a portfolio of tier 0 merchants (key accounts) from different industries and relevance over 30 countries*Identification and analysis of strategic, operational and commercial customer goals and needs to improve service and experience*Global understanding of various products at an operational level in order to provide immediate support*Cross-functional collaboration with various areas of dLocal on a daily basis*Track customer KPIs to identify potential incidents and/or service improvements*Preparation and presentation of monthly/quarterly Business Reports

-Explore different approaches to connect with our client, thru social media and otheronline strategies & offline campaigns;-100% customer-oriented, adopting an entrepreneurial attitude in order to achievesuccess;·Responsible for the Brand Strategy & Communication (brand positioning, visual identity,social strategy), with a 360º vision of the business based on performance and thecompany's main goals;-Team management and leadership skills, strategic planning, process planning andimplementation to ensure efficiency and results, customer relationship and crisismanagement;·Leadership and structuring of a Rebranding Project, being responsible for the new brandpositioning, both online (ensuring digital presence) and offline - @repeatfoods.

São Paulo, Brasil

·Responsible for managing 260 stores of the group in 24 states. Consulting, support,relationship and service to the franchisee network (more than 110 clients);·I was the main contact for all the 110 franchisees and consultants for local marketingactions and sales/retail/trend training;·Responsible for activations in the POS (increase of up to 48% in sales);·Responsible for the largest brand network actions in retail dates (increase of up to 32% intickets);·Responsible for content, communication and monitoring of the regional social media (+100 proprietary profiles on Instagram);·Analysis and measurement of performance results;·Strategic relationship for partnerships, events and projects;·Skilled at anticipating client’s needs, serving as their partner in achieving their goals;·Responsible for overseeing and managing client engagement and growth. Played anactive role in building long-term relationships with them;·Identify business opportunities, build the marketing plan and develop solutions thatmatch clients’ needs;·Work and collaborate with diferent teams on various projects.

São Paulo, Brasil

·Ensure Nike's brand identity and messaging in Brazil by positioning the company as the leader of the sports industry in Brazil and worldwide;·Planning and execution of Nike's Communications plans for FIFA 2014 World Cup, Olympics Rio 2016, Running, Women´s Training and Nike Sportswear in Brazil;·Ensure Nike's relationship and communication with the Brazilian press. Work in partnership with PR agency;·Content writer on News.Nike/brasil - press releases for product launches and other brand campaigns and events.

·Ensure Nike's brand identity and messaging in Brazil by positioning the company as the leader of the sports industry in Brazil and worldwide;·Planning and execution of Nike's Communications plans for FIFA 2014 World Cup, Olympics Rio 2016, Running, Women´s Training and Nike Sportswear in Brazil;·Ensure Nike's relationship and communication with the Brazilian press. Work in partnership with PR agency;·Content writer on News.Nike/brasil - press releases for product launches and other brand campaigns and events.

Nestlé, leading Nutrition, Health and Wellness Company •Customer Service (Nestlé) for the following brand products: Water (Perrier, Acqua Panna, Petrópolis, Pureza Vital); Chocolate (Nestlé & Garoto); Pet (Purina ProPlan & CatChow); Coffee (Nescafé Dolce Gusto & Nespresso); Beverages (Nescau & Suflair Shake); Tea (Nestea) and Icecream.

Intensive English Institute

Relações Públicas

Arquitetura E Urbanismo

Bacharelado, Public Relations, Advertising, And Applied Communication