· Answered clients: answers phone calls, texts and emails;· Arranged meetings with clients and/or rearranged/canceled appointments when needed;· Responsible for after sale service;· Delegated client's demands to the rest of the team and ensured they were met up within their urgency ranking;· Supported problem resolution and decision-making;· Monitored staff’s performance and delivery;· Shadowed the CEO in hiring processes and, later on, carried on with the hiring process myself, including cv selection and interviewing candidates;· Prospected new clients, had meetings, did business and sales;· Responsible for the agency's cash flow going into Google and Facebook platforms for online paid traffic;· Requested quotations and price analysis from service providers;· Responsible for billing customers and payments follow up;· Posted to social media when needed.

· Answered clients: answers phone calls, texts and emails;· Arranged meetings with clients and/or rearranged/canceled appointments when needed;· Responsible for after sale service;· Delegated client's demands to the rest of the team and ensured they were met up within their urgency ranking;· Supported problem resolution and decision-making;· Monitored staff’s performance and delivery;· Requested quotations and price analysis from service providers;· Responsible for billing customers and payments follow up;· Posted to social media when needed.

· Answers clients;· Answers phone calls and texts;· Arranges meetings and cancels appointments when needed;· Delegates client's demands to the rest of the team;· Act as an interpreter in meetings when required.

· Purchasing and pricing management;· Sales and finance management;· Market study, partnerships and publishing of products in e-commerce, marketplace and social networks.· Direct sales and customer service.

· Assisted in the manufacture of clothing· Kept the production area organized as well as the materials used in the production of garments.· Assisted in the company's logistics, processed orders, maintained the database updated, and took care of packing and storage.

· Participated in the Au Pair exchange program in the United States, having lived in Scarsdale and New Rochelle, in the state of New York with the aim of residing for two years with American families. In addition to supervising children aged 8 to 13, I had the opportunity to participate in various courses at American colleges related to advanced English and English for business. Being immersed in a foreign country certainly took me out of my comfort zone, where improving my interpersonal skills was essential. This experience allowed me to enhance many of my personal skills, such as communication, time management, quick decision-making, as well as providing many opportunities to develop my social skills.

· Plan and teach English language reinforcement classes for elementary and high school students.

· Plan classes;· Managed classrooms;· Organized and delivered group and individual classes;· Marked and provided feedback on oral and written assignments;· Maintained accurate students attendance records and grades;· Attended and contributed to training sessions.

· Assisted with general administrative functions such as answering routine inquiriespersonally or by phone;· Sent and received emails as well as general documentation, and general day-to-day operations;· Assisted with general tasks related to international cooperation such as theproduction and translation of documents and international agreements;· Gathered information related to international cooperation within the spatial scope;· Maintained and updated the international office’s digital and physical archive.

· Plan classes;· Managed classrooms;· Organized and delivered group and individual classes;· Marked and provided feedback on oral and written assignments;· Maintained accurate students attendance records and grades;· Attended and contributed to training sessions.