Bruna Luiza Greco Email & Phone Number

London, England, Gb

London Area, United Kingdom

As a Technical Support Engineer at Conviva, I specialise in troubleshooting complex issues, ensuring seamless platform setup, and collaborating closely with cross-functional teams such as Sales, Customer Success, and Marketing. I take full ownership of technical challenges, engaging with relevant teams to resolve advanced issues, including managing bug reports and tracking their resolution with Engineering.Key Responsibilities:* Diagnose and resolve implementation issues in partnership with Integration Services.* Follow established troubleshooting protocols and document solutions for future reference.* Provide ongoing systems and account configuration support for internal Conviva teams.* Deliver real-time event support for some of the largest global streaming events.* Participate in 24/7 on-call rotations, managing P0 (critical) support requests.* Post customer-facing incident notifications and updates.* Manage platform status pages, posting updates and banners as needed.* Improve Salesforce integration and case management processes by enhancing the Case Submission * Form with new technologies and features, improving the experience for both customers and the support team.

Accountable for understanding all goings-on and the role that it plays in the bigger picture. In conjunction with the Accounts, Sales and Development team, I provide technical support and ideas for new features for the platform/mobile app as well as support a positive and partnering relationship with all clients to achieve optimum client satisfaction. My responsibilities include: Contributed to the knowledge base by creating and maintaining articles and other technical documents, Providing senior technical support to both in-house staff and user departments for network applications, Prepared test systems for replication of user issues, Liaising with software engineering teams to resolve advanced customer issues and more.

London, England, United Kingdom

Working as a Customer Success in a market research focused company, managing clients across Europe, the United States, and Canada. My main responsibilities include establishing and managing the relationship with clients, management of multiple projects, providing assistance and insights according to the project's outcomes. I work across Living Lens platform, analysing videos, creating reports and helping clients to get the best results in their video projects, reporting directly to then. I also work alongside with sales and development team, providing technical support and ideas for new features for the platform/mobile app.

London, United Kingdom

Acquired by Medallia in February 2020

London, United Kingdom

At Nero Glass Design I was in charge of all the marketing demands, especially in the digital area. I helped in the implementation of the new company website, leading the implementation of an online chat to improve customer service. I was also in charge of the SEO strategies, as well as paid online campaigns like Google Adwords and Facebook/Instagram. Content creation for social media and the company’s blog provided creative writing and produced photos.

Porto Alegre, Rio Grande Do Sul

Working in one of the most important shoe company of Brazil with more than 70 stores in Brazil, and big retailers around the world, I was in charge of:Develop communication strategy, digital advertising campaigns, social media content, creation and activation of email marketing, planning and coverage of events, budget management, report of online results across multiple platforms like Facebook ADS, Google Adwords and Google Analytics. I, also, led the influencers (online and offline) strategy and did analysis of online advertising metrics and E-commerce follow up.Specific Achievement: My team and I had the mission to transform the online communication of Jorge Bischoff brands. With the right strategy and branding positioning, the Facebook and Instagram pages gained at least 7k followers per month and increased the online sales (measured by Facebook and Adwords) in 6.5%.

Porto Alegre E Região, Brasil

At 8 Total Brand, I worked across a broad range of digital marketing functions, like the creation of content, planning and management for social media, online results reporting and analysis of online campaigns via Facebook and Google Adwords. I developed customers and competitors Surveys and PR Actions. In this role, I also Created online, offline and internal campaigns, radio advertisements, promo actions, and wrote screenplay for commercials and merchandising.Specific Achievement: Through an online and offline strategy, we transformed the perception of an old fashioned soaps brand “Alma de Flores” into the desired item by young girls and influencers, changing their brand identity and their way of communicating with the public.

In this role, I created online and offline advertising campaigns, brand slogans and Social Media content. I planned Social Media channels and developed merchandising and POS strategies.Specific Achievement: With a new communication strategy, we changed the consumer’s perception of the shoe brand “Piccadilly”. Before, the brand was known just by their comfortable shoes. Then, we turn it into a Trend brand and also comfortable.

Porto Alegre E Região, Brasil

Creation of advertising campaigns, online and offline works, planning lines of communication, creating concepts, texts for radio and tv, advertising pieces in general. Creation and planning of political campaigns.

Porto Alegre E Região, Brasil

Created online and offline advertising campaigns, concepts, slogans. Writed radio advertising and texts for printed designs. Developed communication strategies.

Porto Alegre E Região, Brasil

Planning, creation and monitoring of social media and network. Created content for online and offline materials, such as newsletter, blogs and social media.

Nanodegree, Marketing Digital

Bacharelado Em Comunicação Social Com Hab. Publicidade E Propaganda, Advertising

Formação Em Social Media, Marketing Digital

Formação Em Google Adwords, Marketing Digital