● Working in the administrative department, ensuring that all activities are performed in accordance with the standards, policies and guidelines established by the company.● Responsible for the accurate and organized formalization of documents, ensuring that they are ready for immediate use.● Digitization of contracts in several banks, as well as in the management of accounts payable, ensuring the conformity of processes and excellence in all activities performed.● Active… Show more ● Working in the administrative department, ensuring that all activities are performed in accordance with the standards, policies and guidelines established by the company.● Responsible for the accurate and organized formalization of documents, ensuring that they are ready for immediate use.● Digitization of contracts in several banks, as well as in the management of accounts payable, ensuring the conformity of processes and excellence in all activities performed.● Active participation in the logistics of sending contracts through postal services, ensuring timely and efficient delivery.● Preparation of management reports, monitoring of performance indicators and provision of subsidies to support strategic decision-making. Main tools used: Excel, Google Drive and Google Calendar.Main clients: Retirees from the INSS (social security) who were looking for payroll loans.Main results: (1) Implementation of a spreadsheet to organize the employees’ individual finances, aligned with their goals. Show less

● Working in the sales department, ensuring that all activities are executed in accordance with the policies established by Center Cred and aligned with the business strategy. ● Commercial management, prospecting for new customers and business via telephone, working with the management of the entire sales cycle: Prospecting, loyalty, customer service, relationship, and after-sales.● Providing expert financial advice, we develop strategies and guidelines to promote loan products and… Show more ● Working in the sales department, ensuring that all activities are executed in accordance with the policies established by Center Cred and aligned with the business strategy. ● Commercial management, prospecting for new customers and business via telephone, working with the management of the entire sales cycle: Prospecting, loyalty, customer service, relationship, and after-sales.● Providing expert financial advice, we develop strategies and guidelines to promote loan products and services, including payroll loans, boosting the company's performance, and expanding its presence in the market.● Responsible for the customer documentation analysis, focusing on risk prevention and detection of possible fraud, contributing to the security and integrity of business operations.● Preparation of management reports and monitoring of KPIs, presenting results to senior management to support strategic decision-making.Main results: 10% increase in the company's profitability after the implementation of a new customer acquisition program, optimizing the time between phone calls, providing instant access to customer data and the margin available for loans. Show less

● Working in the commercial and administrative departments, developing, and supporting the connection between strategy, performance, actions, and market for the company's priority fronts.● Responsible for conducting insurance quotes accurately and effectively, ensuring the availability of competitive options in the market.● Active participation in the strategy of acquiring new customers, contributing to the increase of the commercial base relationships.● Performing advanced tasks in… Show more ● Working in the commercial and administrative departments, developing, and supporting the connection between strategy, performance, actions, and market for the company's priority fronts.● Responsible for conducting insurance quotes accurately and effectively, ensuring the availability of competitive options in the market.● Active participation in the strategy of acquiring new customers, contributing to the increase of the commercial base relationships.● Performing advanced tasks in Microsoft Excel, including opening, and monitoring claims, optimizing customer service.● Preparation of reports and monitoring of indicators of the area, to analyze possible strategies and their decision making.Main tools used: Excel.Main customers: Drivers, Homeowners and Business Owners.Main results: (1) Creation and administration of social networks. (2) Participation in training and events for brokers, follow-up of door-to-door activities with the supervisor to present the services to the prospective clients. Show less

● Working in the administrative department, ensuring compliance in processes and excellence at all levels.● People management (5 employees), monitoring and directing activities, focusing on optimizing the relationship with the customer, ensuring that all activities are based on efficiency, effectiveness, and quality.● Responsible for cash management, accurately executing the opening and closing of operations, ensuring the integrity of financial records.● Inventory supervision… Show more ● Working in the administrative department, ensuring compliance in processes and excellence at all levels.● People management (5 employees), monitoring and directing activities, focusing on optimizing the relationship with the customer, ensuring that all activities are based on efficiency, effectiveness, and quality.● Responsible for cash management, accurately executing the opening and closing of operations, ensuring the integrity of financial records.● Inventory supervision, monitoring inventory levels and preparing an order list for the purchasing department, ensuring the proper supply of materials and products.● Direct contribution to strategic decisions in the financial field, promoting the effectiveness of the organization's operations.● Preparation of management reports, performance indicators and executive presentations to the management.Main tools used: SAT and Excel.Main results: (1) Assistance during the hiring process of a clerk, including new employees’ training. (2) Obtaining the ISO Quality Entrepreneurship in 2018, through customer referrals due to the excellence in the services provided. Show less