📌 With over 8 years of experience dedicated to customer service and sales, I am a professional passionate about delivering exceptional experiences and effectively solving challenges. My journey includes participation in high-impact projects, such as implementing ISO 9001 standards and strategic sales planning.🧠 Soft Skills:- Inherent empathy and collaboration.- Solution-oriented mindset and ability to overcome obstacles under pressure.- Creativity and persuasive communication skills to captivate and engage diverse audiences.- Commitment to excellence.- Organization, reliability, and attention to detail in every interaction.⚡Hard Skills:- Extensive experience in sales and account management, including prospecting, negotiation, and closing deals.- Proficiency in Customer Success and Customer Experience, focusing on customer retention and loyalty through delivering personalized solutions and ongoing support.- Knowledge in system integration and digital launch.- Implementation of ISO 9001 standards and expertise in strategic sales planning.🎓 Bachelor's degree in Management Processes, with an emphasis on Business Strategy.🎓 Currently pursuing a Master's degree in Entrepreneurship and Business Creation, aiming to enhance my ability to innovate and lead in the business world.If you're interested in learning more about my experience and how I can add value to your team, I'm available for a conversation. Feel free to reach out via my email, it can be in English or Portuguese 👇🏼adrianefallenbruna@gmail.com
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Closer SalesHistory Makers GroupPorto, Pt
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Inside SalesTurney May 2023 - Jan 2024- I assisted in building the sales department of the company, aiming to launch a digital product, surpassing sales targets by 25% and increasing the number of buyers by 15% in the second product launch.- I implemented process methodologies in the sales area, resulting in a 20% reduction in time wastage, optimizing employees' routines, and thus increasing sales by 30%.- I trained 4 sales department employees to conduct calls via meet with high-ticket clients for negotiation and sales closing. This resulted in a 50% conversion rate of the calls made.- I handled over 40 clients per day through CRM, creating service funnels, scripts, and understanding customer awareness levels to identify potential clients and match them with the most suitable service. -
Corporate Key Account Manager JuniorAsaas May 2022 - May 2023Joinville, Santa Catarina, Brasil- I worked with strategic clients, large-scale companies with high complexity, achieving a satisfaction rate of 92%.- I used Intercom as a tool for chat and call support, email, and dashboards to track customer growth on the platform and my individual goals.- Customer support explaining how the platform worked, providing step-by-step guidance to facilitate learning.- Negotiation of fees and monitoring of customer billing, contributing to significant improvements in the customer's account.- Conducting meetings via Meet with clients for negotiations and relationship building, identifying growth opportunities.- Demonstrating exceptional communication and negotiation skills, resulting in advantageous agreements for the company.- I worked both independently and in a team, demonstrating commitment, autonomy, empathy with the customer, willingness to help, and leadership ability, earning 3 quality seals.- Focus on results, achieving and surpassing satisfaction and service goals, problem resolution time frame, and sales, both individually and as a team. -
Assistente Customer ExperienceAsaas Dec 2020 - May 2022Brasil- I worked with low-ticket clients, as well as small and medium-sized businesses.- Developed and implemented training programs aimed at empowering the team to handle challenging situations with clients, demonstrating effective problem-solving skills and conflict management.- Conducted client analysis calls, identifying their growth potential using our system, making approximately 30 calls per day.- Utilized knowledge of system integration via API for e-commerce and other functions, tracking individual performance indicators.- Focused on team and individual satisfaction results.
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ReceptionistAtiva Contabilidade E Assessoria Empresarial Mar 2019 - Dec 2020Joinville E Região, BrasilWorked as an administrative receptionist. Performed face-to-face and telephone service, being responsible for purchasing inputs and quotations for the company. Release of human resources, tax and accounting documents, sending and receiving document pouches, scanning of protocols. I participated in ISO 9001, where I was responsible for structuring and creating the purchasing flow and a manual for the audit, my flow was approvedwith excellence. -
ReceptionistDoctor Eugênio Brodbeck Chaves - Psychiatrist Jun 2016 - Feb 2019Joinville, Santa Catarina, BrasilI performed administrative functions, billing health plans, providing direct assistance to the public(patients), organizing medical records, patient files, using office packages and creating an online agenda toschedule appointments, leaving behind the manual written process.
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Sales ManagerZaztraz Personalized Gifts Oct 2015 - Jun 2016Joinville, Santa CatarinaOrganization of products inside the store, inventory count, direct customer service, product customization, set up the store window in a thematic way, we customized products with different themes, within 30 minutes to 1 hour. I used the CorelDRAW program to perform the assembly of the arts that would be chosen by the client in the personalization. Performed large sales and distributed the function of the team on commemorative dates, provided support to the team whenever necessary.
Bruna Passos Education Details
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Master'S Degree In Entrepreneurship And Business Creation -
Faculdade Senac JoinvilleAdministration
Frequently Asked Questions about Bruna Passos
What company does Bruna Passos work for?
Bruna Passos works for History Makers Group
What is Bruna Passos's role at the current company?
Bruna Passos's current role is Closer Sales.
What schools did Bruna Passos attend?
Bruna Passos attended Universidade Da Beira Interior, Faculdade Senac Joinville.
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Bruna Passos
Jornalista | Marketing E Vendas | Mestranda Em Comunicação DigitalPorto Metropolitan Area -
Bruna Passos
Viana Do Castelo, Portugal -
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