Bruna Soldera Email & Phone Number

- Facilitate development of team strategies - Create leverage with the team and share it with the broader Delivery organization - Build strong working relationships with other organizations in Carta/Carta Europe- Develop other leaders where necessary and the most senior individual contributors within the team.- Analyze the root causes of employee survey.

- Manage individual contributors (SMB and MM Implementation Managers)- Responsible for regular instruction, effective feedback, career roadmap and escalations- Provide training for new hires and existing employees to the highest standard- Collaborate with L&D to build training for new hires and existing employees- Create and verify knowledge base content.

Greater Rio De Janeiro

- New hire interviews and mentoring- Reach and surpass monthly quotas while maintaining a high level customer service - Work with the Product team to streamline the client onboarding experience- Implemented 700+ companies onto the Carta equity management software

Rio De Janeiro E Região, Brasil

- Support new clients and their law firms in “on-boarding” them onto Carta – i.e., implementation of client’s capitalization table and securities on Carta- Conduct meetings with clients in order to explain the process and how the platform works- Manage data and relationship of multiple client accounts in a timely manner- Coordinate and manage inputs needed.

Rio De Janeiro E Região, Brasil

- Administrate client's accounts from the branch. - Meeting with customers and resolving any problems, conflict or complaints.- Responsible for credit and debt negotiations.- Promoting and marketing the branch along with its products and solutions.- Ensuring high level of customer service.- Monitoring sales and reaching aggressive targets.

- Responsible for Tivoli tool (IBM Product) maintenance.- Attending conference calls and specialist problem resolution meetings. - Direct contact with more than 70 international major clients of IBM.

Hortolândia, SP.

- Act proactively with clients, provide support with their problems and direct them to the correct service group. - Act on tickets, calls, positively engaging teams to work collaboratively. - First-level performance in problem solving.