My approach is that "Spend time analyzing to deliver with quality". This allow me to understand the problem that needs to be solved and deliver correct insights to avoid business to make bad decisions. This is my motivation to pursue a data analytics career.During my time at Sage, where I develop my skills to understand customer needs on Customer Support activities, I had the privilege of working along a PowerBI analytics professional, gaining priceless insights into data analysis and visualization techniques. Fueled through a profound hobby in data analytics, I've pursued certifications in Google Analytics, SQL and PowerBI, along ongoing research at Harvard University.My multilingual fluency in English, French, Spanish, and Portuguese complements my capacity to speak and collaborate throughout various teams. I'm pushed to leverage my diverse talent set and language proficiency to empower groups in making data-driven decisions for impactful outcomes.
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Event Operations ManagerAlphaportDublin, Ie -
Customer Success AnalystSage May 2023 - PresentDublin, County Dublin, Ireland- Finance management software- Delivered exceptional customer service and demonstrated expert knowledge of Sage software products, resulting in a high customer satisfaction rate and a 10% increase in customer retention.- Employed adaptive problem-solving skills and logical thinking to understand customer needs and recommend optimal product solutions.- Access users devices through remote connection in order to troubleshoot bugs and connection issues with the software.- Delivering training and webinars to new users to ensure a great user experience. -
Platform Experience New AssociateAccenture Jan 2022 - May 2023Dublin, Condado De Dublin, IrlandaContent moderation, on social media platform:- Analyzed and reviewed user profiles, videos, and text-based content to enhance online content quality and safety, resulting in reduction of flagged content and improved user experience.-Investigated and resolved user-reported issues efficiently, meeting base metrics for quality and consistency, thereby contributing to the training of machine learning models and ensuring platform integrity.-Deliver coaching and training to new hires and colleagues setting them for success.-Being a point of contact for the team in moments of doubt and need. -
Online Content ModeratorTeleperformance Feb 2021 - Jan 2022Porto, Portugal-Reviewed and moderated online content posted on the French market, ensuring adherence to client policies and community standards, increasing in content compliance. -Demonstrated expertise in client policies and best practices, effectively achieving key performance indicators (KPIs) and proposing improvement ideas to enhance content moderation processes and efficiency.- Leveraged rapid learning abilities to swiftly adapt to high volumes of online content, maintaining accuracy and consistency in content moderation while fostering a positive attitude and motivation within the team.- Data Labeling for AI and Machine Learning. -
Customer Care AgentTeleperformance May 2020 - Feb 2021Porto, Portugal- Managed customer inquiries and issues by promptly responding to calls and emails, ensuring timely resolution and maintaining high levels of customer satisfaction.- Processed orders and tracked shipments, demonstrating meticulous attention to detail and accuracy in maintaining order records and providing shipping information. - Collaborated effectively with cross-functional teams to streamline order fulfillment processes, resulting in reduction of order processing time and improved customer experience.
Bruna Ribeiro Education Details
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Gestão Hoteleira
Frequently Asked Questions about Bruna Ribeiro
What company does Bruna Ribeiro work for?
Bruna Ribeiro works for Alphaport
What is Bruna Ribeiro's role at the current company?
Bruna Ribeiro's current role is Event Operations Manager.
What schools did Bruna Ribeiro attend?
Bruna Ribeiro attended Escola De Hotelaria E Turismo Do Porto.
Who are Bruna Ribeiro's colleagues?
Bruna Ribeiro's colleagues are Emily Wambasi.
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Bruna Ribeiro
Dublin -
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