I support the day-to-day operations of the finance and administrative team, ensuring smooth and efficient processes across various departments. My responsibilities include a diverse range of tasks that contribute to accurate financial reporting, operational efficiency, and effective coordination.Key Responsibilities:- Enter and track invoices, ensuring timely and accurate processing to maintain smooth financial operations;- Oversee the entry and tracking of purchase orders, ensuring alignment with vendor agreements and internal budgetary constraints;- Manage and reconcile quoted purchase orders, ensuring all documents align with contract terms and maintain financial accuracy;- Enter payments into QuickBooks Online, ensuring precise cash flow management and financial tracking;- Review and reconcile credit cards receipts and expenses, ensuring compliance with company policies and proper documentation;- Process credit card reconciliations and expense reports, maintaining accuracy and consistency;- Assist with payroll-related tasks, including timesheets, payroll summaries, and tax conferences;- Calculate and maintain statutory holiday pay for employees, ensuring compliance with company policies and legal requirements;- Administer RRSP remittances and track employee contributions in line with company guidelines;- Compile and prepare various financial and operational reports for internal review, providing insights to support strategic decision-making;- Perform general administrative duties, including data entry, filing, correspondence, and office organization, to ensure operational efficiency.

- Confirmed reservations and facilitated the rental of storage units, ensuring a seamless customer experience;- Presented lease agreements, collected and verified client documentation, ensuring accuracy and compliance;- Handled refund requests, processed payments, and managed delinquency control to ensure timely collections;- Generated and analyzed daily and monthly reports, providing insights into operational performance and financial trends;- Oversaw the maintenance and management of the store's physical infrastructure, ensuring a safe and efficient environment;- Managed merchandise sales, monitored inventory levels, and coordinated procurement to ensure product availability;- Provided exceptional customer service both in person and remotely (via phone and email), addressing inquiries and resolving issues promptly;- Performed a wide range of administrative tasks, including data entry, filing, and document management, to support smooth operations.

-Managed end-to-end recruitment processes, including job postings, resume screening, interviewing, and facilitating the selection process;-Coordinated the onboarding and orientation of new hires to ensure a seamless integration into the company, including providing them with access to necessary tools and systems;-Maintained accurate employee records and HR databases, ensuring compliance with data protection regulations;-Updated training materials and resources to ensure they were relevant and up-to-date;-Contribute to the development and implementation of HR initiatives, such as diversity and inclusion programs, employee engagement surveys, and wellness initiatives;-Evaluated employee performance through periodic evaluation and feedback from managers;-Provided guidance to employees on HR policies, procedures, and employment legislation;-Identified opportunities for employee transfer between departments and facilitated these as needed;-Generated reports and analytics from HR information systems to inform decision-making and strategy development;-Controlled the mandatory certifications, ensuring compliance with ANBIMA's standards by monitoring and keeping records of certifications of employees;-Support, organization, and holding of events, assisted in the planning and execution of conferences and seminars, organizing logistics, providing support for speakers and attendees, managing budgets, and preparing documentation;-Translation of documents, such as contracts and reports, from Portuguese to English and vice versa;-Provided support documentation for expatriate employees;-Kept track of the paperwork and other documentation of interns and apprentices. Ensuring their compliance with company policies and regulations;-Eventual support to the Marketing and Administration Department, providing assistance when needed, such as helping with administrative tasks or supporting marketing campaigns and events.

- Coordinated meetings, conferences, events and the director´s agenda;- Controlled the corporative credit cards and expenses reimbursements;- Organized travel arrangements, documentation and accommodations for all company employees;- Maintained and organize filing systems and databases to ensure timely and accurate information was available when needed;- Managed correspondence and communication between the director and internal/external stakeholders;- Prepared reports, documentation and presentations for the director as required;- Monitored and maintained office supplies and equipment;- Ensured compliance with company policies and procedures;- Provided support to Human Resources Department as needed;- Maintained confidentiality and discretion in all matters.

- Received customers and suppliers, directing them to the correct areas;- Received and directed phone calls, emails and correspondence;- Assisted in the organization of documents and administrative activities;- Managed office supplies, making purchase orders when necessary;- Controlled the use of the company's meeting rooms.

- Acted at the reception with predominantly international clients;- Answered, filtered and directed calls, messages and visits;- Performed guest registration;- Generated bookings, pre-bookings and cancellations;- Performed check-in and check-out;- Received daily payments;- Controlled the map of reservations;- Provided support to guests with information and questions about services, structure, etc;- Indicated sights, tours, restaurants and other information about the city;- Forwarded information to other departments of the hotel;- Supported calls and surveys for management- Checked and answered emails and filed documents;- Sent and received mail or products, processed incoming mail (packages, telegrams, faxes and messages), organized and distributed to the recipient;- Always cherished for excellence in service and positive experience of each guest.

- Received guests in person and by telephone, identifying and providing information and various clarifications;- Ensured compliance with reception procedures;- Performed control and reporting procedures;- Prioritized quality service and customer satisfaction;- Mediated conflicts and intervened in critical situations;- Experience in auditing, such as conference and creation of reports of financial controls.

- Provided guests with a service above standards, doing everything possible and reasonable to meet or exceed their expectations;- Attended with promptness, efficiency and courtesy to guests' demands at check-in and check-out and throughout their stay at the Hotel;- Registered guests, welcoming them and providing all the requested information about the Hotel;- Provided special services requested by guests, working with the couriers, housekeeping and F&B team;- Controlled access to the hotel's helipad, as well as checked in guests arriving by helicopter.

- Greeted and welcomed visitors;;- Checked the cash flow, corrections of possible errors, control of deposits made for future reservations;- Verified the operation of the hostel;- Dealt with queries and complaints;- Updated databases and records;- Performed administrative functions (e.g. filing, data entry)- Trained and monitored employees in their activities.

- Executed and canceled reservations;- Check in and check out;- Received payments;- Supervised the housekeeping/cleaning service;- Supported the functioning of the infrastructure;- Send and receive emails, make phone calls, online and directly with guests;- Provided information related to values, Hostel structure, entertainment and general information about the city of São Paulo.