Client Relationship Management: Building and maintaining strong, lasting relationships with clients to understand their needs and provide solutions.Product Expertise: Gaining in-depth knowledge of our products/services to guide clients effectively.Customer Feedback Analysis: Collecting and analyzing customer feedback to drive improvements and enhance customer experiences.Data-Driven Decision Making: Leveraging data insights to make informed decisions and optimize customer success strategies.

Responsible for providing outstanding customer support to users/clients, performing technical troubleshooting for Android apps by phone, chat, and emailResearching, diagnosing, documenting, and resolving complex technical issues, providing fast and accurate troubleshooting, problem-solvingKeeping track of all information related to complaints to identify and gather customer’s emerging issues for the senior team, ensuring the highest quality of serviceBalancing task priorities in line with clients’ needs, achieving weekly productivity deliverables as part of daily workflow

Working with a recognised global company, as a seasonal member of the team, and in a fast-paced environment. Organisation, teamwork, detail-oriented, willing to learn new designs and new seasonal products were essential skills for this experience, as well as self-motivation to work towards daily targets.

Acting in own law firm providing legal services in the areas of civil law, family, consumer law and real estate law.Initial customer service, filing and monitoring of judicial and extrajudicial proceedings. Delivery of legal opinion, preparation of petitions, extrajudicial notifications and other legal documents. Evaluation of documentary and oral evidence, holding hearings and controlling deadlines. Acting as a lawyer through the agreement of the Public Defender/OAB/SP. Experience in performing various extrajudicial services, especially in the field of real estate law.

Preparation of legal documents, monitoring and assistance in customer service.