Bruna Da Matta Machado Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Regina, Sk

RESPONSIBILITIES/DUTIES:Maintain effective communication and residents, volunteers and staff of other departments;Encourage and track resident participation in various programs;Facilitate, schedule and attend pre-arranged outings when hired via Village Home Care;Assist in identifying and assessing the residents needs to develop fulfilling activities;Support maintaining client documentation accurately and up to date for companion or escorted services.Create and implement new companion or escorted services and develop and implement appropriate service policies, customer billing, and reports in collaboration with the General Manager and Programming Director.Assist in the planning, organization and implementation of meaningful programs for the residents, in collaboration with the Programming Director and Programming Team;Assisting in team meetings to plan programs with residents’ interests in mind;Maintains confidentiality of client and company information and discusses same only with appropriate personnel.Provide back-up concierge services when needed to cover vacation leaves or scheduling gaps.Stay informed on industry trends and best practices.Attend trade shows and events to represent Harbour Landing Village and Village Home Care when required.Performs other duties as assigned.

Regina, Saskatchewan, Canada

As Director of Village Home Care, I was accountable for sales, client relations and administration of Village Home Care and regularly collaborating with the Director of the Care Team.In addition to the Home Care responsibilities, I continue to support the resident sales efforts and also take over leadership of the entire Front Desk/Concierge Team.

Regina, Saskatchewan, Canada

Sales Support • Coordination of sales and client relations team by managing schedules and administrative work flow associated with sales and client relations • Contribute to the development of outreach and marketing ideas• Maintains, updates and ensures the accuracy of all information within the customer relationship management (CRM) system, including all trackable customer information • Update and maintain a list of all resident and family contact information • Prepare, update and maintain resident photobook with names and important information • Coordinates new client orientation and onboarding for long-term and short-term stays • Support the sales and marketing meeting schedule • Maintains, updates and ensures the accuracy of all information within the, including all trackable, customer information • Coordinate and participate in prospective client meetings and tours • Contribute to the development of proposals for prospective clients • Supports the delivery of weekly, monthly, quarterly and annual customer reporting and metrics • Supports other aspects of the end-to-end sales process as required • Produce and Hostess EventsCustomer Experience • Create a positive “First Impression’” by greeting and engaging customers in a range of service and informational conversations • Complete financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner • Ensure the customer area (main floor) is professional and inviting in appearance • Ensure customer problems are handled appropriately and resolved in a timely manner, escalating issues when necessary • Responsible for booking, and completing check-in/out for short term guest stays • Assist residents with booking transportation

Regina, Saskatchewan, Canada

• Select, hire, dismiss, traning, schedule and review performance of employees.• Provide exceptional customer service while handling constant, multiple, conflicting and shifting priorities.• Schedule prospect customers appointments, team training, seminars, which require room bookings, setting up food requirements, preparing marketing material. • Handling and distributing income and outcome mail• Maintain office filing and storage systems• Place and track maintenance service order requests; • Preparing expense reimbursement claims.• Input of extra services receivables to appropriate resident account. • Answer phones and transfer to the appropriate staff member, take and distribute accurate messages• Assist the sales process by performing Tours with potential residents and outbound calls and manager CRM and closing rentals • Manage the employee schedule in accordance to resident census and budgets and control overtime • Manage housekeeper and server and facilities • Manage supply budge and order office and operations supplies and equipment;• Coordinate Dinning service experience

Regina, Saskatchewan, Canadá

AdministrativeOffice servicesData entryReceptionCustomer service/call center

Regina, Saskatchewan, Canadá

• Maintain security and lock all doors.• Customer service by phone and in person.• Provide cleaning services and maintain attractive condition inside and outside public areas.• Notifies management Concerning need for repairs.• Reply request emergency from the Residents and decide on the best solution for each case.• Make management reports evaluating the performance of other employees.

Regina Sk

• Taking residents food and beverage orders and serving• Answer questions about menu options• Communicate with the kitchen on menu questions• Setting and clearing the tables• Attend Pre-Meal stand up held for all dining and kitchen staff

Regina Sk

• Welcome the guests• Performing sales operation including cash handling• Responsible for the inventory needed for activities• Maintain cleanliness and organized of work areas

Regina, Saskatchewan, Canadá

Brasil

Act as a Psychologist performing clinical support to residents in chemical dependency, performing group dynamics and family care to combat drugs addiction and alcohol abuse.

Belo Horizonte Area, Brazil

Consulting Project, Client Relations and training on Human Resources.

Brasil

Act as a Psychologist at the Social Assistance Reference Center Hall coordinating heterogeneous groups (elderly "Project Maturity"and teens) with a focus on social inclusion and reduction of vulnerability. Participation Project UNICEF Seal - Public policies in favor of children and adolescents.

Brazil

Training of behavioral skills of creative entrepreneurs.Invited Teacher - Discipline Dynamics Group - Degree in Psychology

Rio De Janeiro Area, Brazil

Responsible for customer relations, making feedback DISC Behavioral test and map of customer needs. Recruitment and Selection of internal employees. Business integration event planning. Ministre Workshops / Trainings offered by the company.

Rio De Janeiro, Rio De Janeiro, Brazil

Consulting (job auditorship) including staff interviews and job analysis formulations project of the job description and the mapping of employee profiles, aiming at the functional framework of the civil servants of the DATAPREV Company within the framework of salary structure positions of PCS / 2009.

Washington D.C. Metro E Região, Estados Unidos

- Maintain and operate espresso machines and blenders - Mix drinks and serves alcohol- Prepare and serve pre-cooked food- Responsible for maintaining wine inventory- Keep a clean and organize workspace

Estados Unidos

- Perform customer service requests and reservations booking- Greet customers and take them to the designated table- Clean and clear the dining room tables and prepare for the next customers- Do all other tasks as required by the supervisor- Responsible to set up and stage the restaurant for the next day service

Rio De Janeiro E Região, Brasil

Use psychological tests to select the ideal candidate for each navy position and internal mission.

Rio De Janeiro E Região, Brasil

Psychological clinical care with supervision. Adult patients, infants and neonatal hospitalized and their families .

Bachelor Degree In Psychology, Human Health

I went monitors in Neuroanatomy discipline taught by Dr. Norma S. Franco. I was monitoring the laboratory of Behavioral Neuroscience.

Guerreiros Sem Armas (Warriors Without Weapons), Social Entrepreneurship

The Guerreiros Sem Armas (Warriors Without Weapons) is an experiential international leadership and social entrepreneurship training.

Postgraduate In Cooperative Games / Human Resources, Human Resources

The purpose of this course is to broaden and deepen knowledge, research, development and application of COOPERATIVE GAMES in businesses.

Mba Of Human Resource Management, Human Resource Management