Bruna Feltrin Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, Leinster, Ireland

- Supporting customers with any Sports or eGaming related queries through live chat, email and phone.- Providing customers with product and service-related information that enhances their relationship with 188BET.- Ensuring maximum sales, case resolutions, recording data and activities on central system in prescribed time limits.- Ensuring case information, data and sales was logged correctly on the CRM (Salesforce).- Encourage customers to buy services and products by using a prepared script to reference important parts of what the company offers.- Going off-script when necessary, to build a relationship with customers or answer any questions they have not addressed in the script.- Advising prospective and current customers by answering questions and addressing concerns about purchased products.- Updating database with new information every time a customer calls, and back up data regularly to protect sensitive customer information.- Following organization standards to maintain quality service and guarantee customers receive exceptional service.

County Dublin, Ireland

- Generating candidate pipelines and converting them into sales, contacting potential leads and managing long-term relationships with current clients to maximize repeat business renewal rates. - Working to set sales KPI’s and revenue targets as set by management.- Negotiating prices with potential customers and closing sales.- Ensuring all administration and compliance relating to sales is completed effectively.

Brazil

- Functioning as Point of Contact (POC) for clients experiencing technical issues and providing exceptional customer service consistently. Asking customers targeted questions to quickly understand the root of the problem, responding to targeted volumes of calls each day. - Applying solutions, workarounds, patches and fixes in line with established standards and best practice.- Navigating software systems, telephone and online ticketing systems, ensuring incidents are resolved to satisfaction within set KPI time- frames and that all service requests are completed in full. - Providing Service Desk Support, troubleshooting technical problems faced by customers, developing solutions, providing remote support to customers with installation, configuration and the maintenance of the network connection and network resources.- Supporting staff and/or clients through a series of steps and actions to help set up systems and/or resolve a diverse array of technical issues. - Prioritizing and managing multiple cases simultaneously and providing support by call and support tickets in adherence to company policy and procedures, always ensuring compliance with operating security standards and policies.- Referring to internal databases or external resources to provide accurate tech solutions. Ensuring all issues are properly logged. - Following up with clients to ensure their systems are fully functional after troubleshooting. Preparing accurate and timely reports.

Brazil

- Coordinated operational, day to day administrative and financial management for the school including client facing customer success services. - General office manager, overseeing other clerical staff, managing supply inventory, bookkeeping, payroll, invoicing and expenses and general event management when required.- Managed day to day operations and office workflow procedures to ensure maximum efficiency including supporting multiple school departments with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.).- Monitored school expenditure, accounts, service contracts and vendor relationships. Formulated and presented performance reports to senior management.- Planned, organized, budgeted, and coordinated special events for the school.- Nurtured and developed internal and external stakeholder relationships, acting as single point of contact with requests, queries and managing any complaints to successful resolution.

Brazil

- General office duties, screening and directing emails, telephone calls and distributing correspondence, supporting other clerical staff, managing supply inventory, invoicing and expenses and general event management when required.

Bachelor'S Degree In Business Administration And Management, Nfq Level 8

Higher Technical Certificate In Web Design, Nfq Level 6