Bruna Oliveira Email & Phone Number

State Of São Paulo, Brazil

São Paulo, São Paulo, Brazil

Structured the Strategy area, leading the strategic planning process, defining key initiatives, and ensuring execution within the PMO and across the company. Developed methodologies, processes, and an operational model aligned with company objectives and maturity level to ensure strategy execution and monitoring of KPIs.In a dynamic environment, ensured new projects and changes were aligned with company strategy and objectives, from inception to execution. This alignment fostered a culture of continuous improvement and sustainable, long-term results.The role required a diverse skill set, including strategic vision, negotiation with senior leadership, decision-making, analytical thinking, collaboration, and adaptability, along with strong project management expertise. Leveraged prior experience in structuring PMO and Customer Experience areas to drive execution.

São Paulo, São Paulo, Brazil

In addition to PMO management, established two dynamic Customer Experience teams from scratch: one focused on driving innovation, and the other on incremental improvements. This was the company’s first structured initiative aimed at fostering customer centricity and mapping customer journeys, particularly in digital products. The role was critical in enhancing customer satisfaction and embedding a culture of continuous improvement, ensuring strategies aligned with the evolving needs of both clients and the market.Led the engagement of a specialized consultancy to introduce emerging methodologies, revamping the company’s digital product portfolio. This initiative facilitated a shift from a product-centric approach to a customer-focused mindset, educating teams on new practices and incorporating cutting-edge tools, techniques, and roles. This transformation improved the company's ability to respond to customer needs and adapt to market changes.

Sao Paulo, Sao Paulo, Brazil

Responsible for establishing and leading the Project Management Office (PMO) at BMG Seguros, customizing it to meet the company's specific needs in a dynamic, ever-evolving environment. Developed innovative strategies and efficient processes to drive organizational growth, ensuring excellence in project management. The role was critical in aligning PMO objectives with the company’s strategic vision, promoting continuous improvement, optimizing resource management, and delivering sustainable, long-term results. Leveraged PMI methodologies and agile frameworks to ensure project delivery aligned with evolving market demands.

São Paulo Area, Brazil

Led the local team to deliver strategic projects as a direct report to the LATAM COO. Collaborated closely with business areas, product, and engineering teams to identify opportunities and implement high-value projects aligned with the company’s OKRs.• Achieved a 17,7% YoY growth in Brasil as of May 2020

São Paulo, São Paulo, Brazil

Management of software and strategic projects to consolidate the company in the local insurance market. Actively engaged in the expansion and launch of new products in the Middle Market segment reaching an average growth of 27,5% in the last 3 years and leading the renewable energy market in 2018.• Established project methodology and portfolio management• Implemented cost control and benefit tracking

São Paulo, São Paulo, Brazil

Management of internal projects focused on the optimization of existing processes and resources necessary to the Application Hosting team, aiming to increase performance and to obtain satisfactory compliance levels in audits.Preparation and presentation of business cases to the approval board, addressing the major difficulties, causes of rework, vulnerabilities and improvement points identified through reading and analyzing all department guidelines, documents and historical data, performing trend analysis and interviewing professionals from the team and interrelated areas.Full management of the projects approved by the board, based on PMI best practices and also on the internal processes of the company.

São Paulo Area, Brazil

Assignment in an internal unit of client prospecting and structuring of complex proposals for transformational projects with high added value.Partnered with the unit director as an operational facilitator, responsible for defining and refining the methodology used by the area, monitoring of bids, analysis of metrics, historical data and trends, operational management of the unit’s active accounts, development and updating of internal controls and organizing workshops with the leaders of Latin America (VPs, directors, executives), as well as the preparation of presentations for these events.

São Paulo Area, Brazil

Position of direct support to the ITS Delivery leader in executive and operational matters. This area comprises 325 professionals divided into 11 managers, whose mission is to deliver service projects.Within the executive sphere, support to the leader of the area in preparing and conducting meetings, production of presentations and reports, consolidation of success cases and awards, structuring of internal communications (announcements, memos, releases of results and guidelines) and support to specific demands.In the second sphere, management of the organization’s operations in order to ensure its growth and control through the proper functioning of the unit, compliance with current processes, achievement of targets and continuous improvement of controls and indicators. The base of operations is the application of analytics to trace the panorama of the organization, identify patterns and trends and, based on the results, define action plans and new business approaches. Hiring, training and travel management, monitoring metrics related to the resources (utilization), conducting financial analysis and interaction with foreign teams, among other activities are also accountable to the business operations professional.

São Paulo Area, Brazil

IT project management for external clients based on PMI's best practices and also on corporate internal processes, aiming delivery excellence and financial results. Focus on but not limited to the management of stakeholders, scope, vendors, communication, quality and financial control. Execution and conclusion of hardware implementation projects of desktops, notebooks, kiosks, thin clients, telecom and networking. Also, managed datacenter relocation and security projects.Performed parallel activities related to structuring of processes and definition of standards for internal controls.

São Paulo Area, Brazil

Support to the Project Management team through the scheduling of workshops and career development monitoring. Preparation of reports and surveys on demand, management of the Lotus Notes Server with backup e-mails and files used by the team and assistance to new employees in their first days at the company. Participation in resource allocation activities, proactive auditing of projects and structuring of processes.

Orlando, Florida Area

Working program on Walt Disney World to foreign college students, during the holidays of the country of origin. Acted on multiple activities at Electric Umbrella restaurant, inside Epcot Center, with focus on customer support. Attended several Quality Management trainings during the stay as per Walt Disney Customer Service training program.

Master Of Business Administration - Mba, Financial Management

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Acting Course