Bruna Queirós Email & Phone Number

London, England, United Kingdom

-Team leader-Supervised cashier team, providing guiding, training and support in daily operations to ensure great customer service and efficient transactions.-Managed till operations, including opening and closing procedures, reconciling cash drawers, and resolving customer inquiries or concerns promptly and professionally.

-Led and motivated a team of sales associates,maintaining a positive work environment and ensuring exceptional customer service delivery.-Assisted in training new teams members, delegating tasks, and monitoring performance to achieve sales targets and uphold brand standards.-Provided personalised fitting consultations to customers, offering expert advice on sizing and styles to ensure a comfortable and flattering fit.-Educated customers on proper bra fitting techniques and lingerie care, delivering exceptional customer service to enhance their shopping experience and promote brand loyalty.

-Provided personalised customer service, assisting shoppers in finding the perfect items to suit their preferences and needs.-Maintained store appearance and cleanliness, restocked merchandise and processed transactions efficiently to ensure seamless shopping experience for customers.

-Led social media campaign for handmade jewellery brand, overseeing planning, team meetings, task delegation, and deadlines.-Served as primary liaison between client and team, ensuring alignment with client’s vision and timely project deliver. -Contributed to content production for the brand’s social media, graphic design and editing process.-Assisted the social media manager in planning, scheduling, and executing social media posts, and developing online brand promoting strategies.

-Provided attentive service to guests during events, taking orders, serving food and beverages, and ensuring a pleasant experience.-Prepared and served a variety of beverages, including coffee, tea, and specialty drinks, while maintaining cleanliness and efficiency in a fast-paced environment.