Bruna Silva is a Senior Manager User Experience at ADP. She possess expertise in itil, cobit, service management, global sourcing, itil v3 foundations certified and 11 more skills. She is proficient in Espanhol and Inglês.
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Senior Manager User ExperienceAdpPorto Alegre, Rs, Br -
Senior Manager User ExperienceAdp Brazil Labs Mar 2024 - Present -
Manager User Experience DesignAdp Dec 2021 - Apr 2024Porto Alegre, Rio Grande Do Sul, Brasil
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Ux LeadAdp Jul 2021 - Dec 2021Rio Grande Do Sul, Brazil
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Senior User Experience DesignerAdp Jul 2019 - Jul 2021Porto Alegre E Região, Brasil
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Ux DesignerSicredi Jan 2017 - Jun 2019Porto Alegre Area, BrazilActive role in the Digital Transformation of Sicredi, creating new user experiences in Mobile( iOS/Android) and Web Platforms. Mainly tasks include user research, user flow and wireframes, prototyping, usability testing and high-fidelity interface design to define end-to-end experience. -
It AnalystSicredi Jul 2015 - Dec 2016Porto Alegre Area, BrazilManaged IT Strategic Vendor's contracts.
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Service Desk Management AnalystGerdau Dec 2014 - Jul 2015Porto Alegre Area, Brazil- Leaded a big project to increase User Experience in IT Services.- Administered a global vendor contract providing ITO and BPO Service Desk for Gerdau in 14 countries throughout the Americas, Europe and Asia.- Worked with key stakeholders and vendor mitigated business risk and improved delivery of services. -
It AnalystGerdau Feb 2012 - Dec 2014Porto Alegre Area, Brazil- Incident, problem and outsourcing management Leader - Managed 24*7 Service Desk as a part of Service Desk Management- Ensured effective end-user support for all IT issues, and act as escalation point
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It TeacherMicrolins Franchising Oct 2007 - Jul 2010Porto Alegre E Região, BrasilWorked as a teacher of :- Web Design using Photoshop, Corel Draw, Flash and Dreamweaver tools- Repair and maintenance services of computers -
Technical Support AnalystSoftplus Informática Ltda Aug 2005 - Sep 2007Porto Alegre E Região, Brasil- End user support for Automation Systems
Bruna Silva Skills
Bruna Silva Education Details
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Digital Transformation -
Computer Engineering
Frequently Asked Questions about Bruna Silva
What company does Bruna Silva work for?
Bruna Silva works for Adp
What is Bruna Silva's role at the current company?
Bruna Silva's current role is Senior Manager User Experience.
What schools did Bruna Silva attend?
Bruna Silva attended Pontifícia Universidade Católica Do Rio Grande Do Sul, Pucrs - Pontifícia Universidade Católica Do Rio Grande Do Sul.
What skills is Bruna Silva known for?
Bruna Silva has skills like Itil, Cobit, Service Management, Global Sourcing, Itil V3 Foundations Certified, Incident Management, Problem Management, Supplier Evaluation, Pmi, C++ Language, Vhdl, Software Engineering.
Who are Bruna Silva's colleagues?
Bruna Silva's colleagues are Lizette Angela Macatuggal, Robert Seres, Payal Mishra, Mark Cruver, Deidre Wills, Shannon Connor, Shrm-Cp, Kathy Richards.
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Bruna Silva
Belo Horizonte, Mg -
Brunä Silva
São Paulo, Sp
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