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@oncase.com.br
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1 phone found area 199
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Brunna Santos (露娜) is listed as Customer Success Manager | Project Management | E-Commerce | SaaS at Oncase, a with 19 employees, based in Recife, Pernambuco, Brazil. AeroLeads shows a work email signal at oncase.com.br, phone signal with area code 199, and a matched LinkedIn profile for Brunna Santos (露娜).
Brunna Santos (露娜) previously worked as Customer Success Manager at Oncase and Customer Success Manager at Incognia. Brunna Santos (露娜) holds Postgraduate Degree, Project Management from Cesar School.
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AeroLeads found 1 current-domain work email signal for Brunna Santos (露娜). Compare company email patterns before reaching out.
As a Customer Success Manager, I have over two years of experience in providing technical support and ensuring customer satisfaction for SaaS startups in the e-commerce and fraud prevention domains. I have a bachelor's degree in International Relations with a focus on innovation, economics, and project management. I performer customer onboarding, monitored technical integration, analyzed data with SQL, and generated charts with key insights. One of my achievements was a successful case with Turbi, where we reduced the request for proof of residence in onboarding by 81%. I also have experience in optimizing website architecture and migrating from VTEX CMS to VTEX IO, as well as debugging complex technical problems with APIs, Splunk, Master Data, and VTEX Platform. I am passionate about creating connections wherever I go and solving problems and helping people, first and foremost by listening to them. I am interested in fintech, martech, and edutech, and I am always eager to learn new skills and technologies. I am proficient in Portuguese, Advanced English, and Basic Spanish and Mandarim, and I have multiple certifications in English, Alibaba GET, and Hackaton M.I.N.As do Agreste. I would love to connect with you and discuss employment, partnerships, or any other opportunities.
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A career timeline built from the work history available for this profile.
- Estruturar a área de Sucesso do Cliente com Funil de Vendas em otimização de onboarding, integração de APIs;- Liderar reuniões de forma presencial e remota com clientes mid-touch B2B com apresentação de métricas de vendas;- Identificar e atuar em oportunidades de cross-sell e up-sell;- Interface as áreas do comercial, produto, devs sendo a ponte para resolução de problemas;
- Manage a portfolio of five enterprise customers from the digital banking, urban mobility app and payments segments, with the aim of ensuring customers achieve success in the challenges of preventing fraud without adding friction for the user;- Perform customer onboarding until activation: training, initial setup and customer adherence to the product- Monitor technical onboarding with the integrations team (SDK and APIs implementation);- Monitoring customer performance… Show more - Manage a portfolio of five enterprise customers from the digital banking, urban mobility app and payments segments, with the aim of ensuring customers achieve success in the challenges of preventing fraud without adding friction for the user;- Perform customer onboarding until activation: training, initial setup and customer adherence to the product- Monitor technical onboarding with the integrations team (SDK and APIs implementation);- Monitoring customer performance indicators;- Analyze data with SQL and generate charts with key insights;- Results: successful case generated with Turbi in the 81% reduction in the request for proof of residence in onboarding; Show less
- Act to quickly resolve issues of partners and implementers through ZenDesk tickets;- Debug complex problems around analysis and applications, applying development knowledge (Splunk, Postman API, Master Data, VTEX Platform);- Alignment of expectations and explanations of more complex cases through online meetings;- Guide Suiteshare in the integration with VTEX (How to use the VTEX platform, opening tickets, creating macros in Zendesk, organizing documentation in Notion);
Recife, Pernambuco, Brazil
- Structuring the area by proactively contacting customers; - Assist in better positioning techniques in E-commerce;
Recife, Pernambuco, Brazil
- Customer service through OctaDesk linked to whatsapp;- Work in an integrated way with the Product, Customer Success and Devs areas;- Monitor and update KPIs (Churn, Customer Effort Service, etc);
Caruaru, Pernambuco, Brazil
- Prospecting the market for importing chemical products, where the final product was the production of an Import Manual for JNT Química;
Caruaru, Pernambuco, Brazil
- Internal stock control (picking areas; entry and exit of goods, stock checking; creation/presentation of weekly KPI indicators, route monitoring, SAP and BASIS;
Other employees you can reach at oncase.com.br. View company contacts for 19 employees →
Belmira Galhardo
Colleague at OncaseRecife, Pernambuco, Brazil
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LL
Leonardo Luiz
Colleague at OncaseRecife, Pernambuco, Brazil
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VG
Vilberto Gundes
Colleague at OncaseRecife, Pernambuco, Brazil
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AR
Alexandre Rocha
Colleague at OncaseRecife, Pernambuco, Brazil
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EL
Enrique Laborao
Colleague at OncaseRecife, Pernambuco, Brazil
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CA
Cléber Avantia
Colleague at OncaseRecife, Pernambuco, Brazil
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CH
Carlos Henrique
Colleague at OncaseRio De Janeiro, Brazil
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PN
Pereira Nunes Nunes
Colleague at OncaseCenate Sotto, Lombardy, Italy
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WS
William Silva
Colleague at OncaseCajazeiras, Paraíba, Brazil
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NV
Naiara Vilela
Colleague at OncaseSão Paulo, Brazil
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Activities and Societies: - Nota Artigo Conclusão de Curso: 10,0. Tema: O Movimento Brega-Funk Recifense e o Papel das Mulheres como.
Quick answers generated from the profile data available on this page.
Brunna Santos (露娜) works for Oncase.
Brunna Santos (露娜) is listed as Customer Success Manager | Project Management | E-Commerce | SaaS at Oncase.
AeroLeads has found 1 work email signal at @oncase.com.br for Brunna Santos (露娜) at Oncase.
AeroLeads has found 1 phone signal(s) with area code 199 for Brunna Santos (露娜) at Oncase.
Brunna Santos (露娜) is based in Recife, Pernambuco, Brazil while working with Oncase.
Brunna Santos (露娜) has worked for Oncase, Incognia, Vtex, Prepi, and Laboratório De Práticas Em Relações Internacionais (Lapri).
Brunna Santos (露娜)'s colleagues at Oncase include Belmira Galhardo, Leonardo Luiz, Vilberto Gundes, Alexandre Rocha, and Enrique Laborao.
You can use AeroLeads to view verified contact signals for Brunna Santos (露娜) at Oncase, including work email, phone, and LinkedIn data when available.
Brunna Santos (露娜) holds Postgraduate Degree, Project Management from Cesar School.
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