Provided timely technical maintenance and support to customers of a Trade Promotion Management/Optimization web application, honoring Service Level Agreements. Application developed in C# .NET and interfaced to Oracle/MS SQL databases. Interfaced between customers and core product developers, acting in customer-facing and mid-tier support roles. Performed software patches and major version upgrades. Analyzed issues to categorize into incidents, user errors, or program defects.• maintained interfaces syncing data between our systems and 3rd party systems throughout system updates on both sides. Data transfer done by SFTP and REST APIs referencing Azure BLOB storage.• created plan for upgrade of application database from Oracle 12c to 19c coordinating with customer to minimize downtime and risk and ensure data integrity, did cutover activities• fixed database corruptions caused by network and program issues using DB access tools and SQL procedure modification/creation.• part of a technical team creating a customized product version to be installed for a new customer• SKILLS: C# 4/5 and Javascript languages, ASP.NET, HTML, jQuery, Windows 10, Windows Server 2019, Oracle version 12c/19c, Microsoft SQL Server 2017/19, Microsoft Visual Studio Enterprise 2017/19, Team Foundation Server, GIT, Azure DevOps, Azure App Insights, Azure Storage Explorer, Postman, LINQPad

• Was responsible for the development and maintenance of web applications on the company’s web sites in the design through deployment stages. Worked on internal sites on the company’s VPN for use by employees only as well as externally available sites for the public and company customers.• Oversaw the development of applications outsourced to offshore software companies, which included code reviews.• Resolved application production issues requiring actions beyond initial customer support, interfacing with help desk, systems support, and other business departments personnel.• Developed as a team member an MVC web application to do administrative functions for an aircraft departure/arrival checklist system for Atlas ground staff. This was part of a complete system running on desktops, laptops and smart phones to let ground staff keep track of required tasks lists necessary for aircraft operation per FAA regulations.• Created web application for managers to approve employee roles to meet regulatory requirements of semi-annual internal audits for SOX compliance, replacing an outdated system. Reduced the audit cycle time and resulted in outside audits with zero anomalies.• As part of the Applicant Tracking System for pilot positions in Atlas, created a Web API Service to automatically score candidate applications upon submission, making it easier for HR to handle the increasing volume of candidates. Interfaced with a third-party system where the applications were entered and stored. • SKILLS: C# 4/5 and Javascript languages, ASP.NET MVC/Web API/Web pages, Entity Framework, HTML, jQuery, Telerik Kendo UI, Windows 7/10, Windows Server 2008 R2/2012, Microsoft SQL Server 2012, Microsoft Visual Studio 2015/17, Team Foundation Server, Azure API Management

Designed/developed parts of an ASP.NET Web application as a team member producing on-screen reports showing retail market insight of shopper trends. Reports were in the form of various charts and tables presenting the analysis of market research done by Kantar. Widgets from the Kendo UI library were used to make the graphical images.Data was drawn from an SQL Server database housing proprietary market research data using Entity Framework, LINQ, and stored procedures. Wrote stored procedures for the data extraction.Results of the data analysis were encapsulated using JSON serialization.Project builds were done on an on-demand basis through Team Foundation Server.• SKILLS: C# 4 and Javascript languages, Windows 7, ASP.NET 4, Entity Framework, LINQ, HTML, JSON, jQuery, Telerik Kendo UI/DataViz widgets, Microsoft SQL Server 2008, Microsoft Visual Studio 2012, Team Foundation Server

Designed and developed, as a senior team member, components of the company’s flagship .NET Web applications for the viewing and management of video streams and stored content over a customer’s IP network.Contributed to the complete re-architecture of the .NET Web application as part of a focused group to provide greater flexibility for handling different client viewing platforms from iPhones and Androids to laptops/desktops. Successful implementation of the significant existing features in the new architecture was achieved in 1 year.Created the capability to localize the application according to the user’s preferred culture where the preference was selected either by default or by administrative functions. This included methods to render the HTML pages in the language and date/time formats corresponding to the selected culture. Directed a junior engineer assisting in this task.Designed and implemented application tools to do mass importations of video files onto the video content servers holding the customer’s library of stored videos.Analyzed the application to design enhancements for copyright restrictions on video viewing and retention. Developed new features for these enhancements.• SKILLS: C# 2/3/3.5/4 and Javascript languages, Windows 7/XP, ASP.NET & .NET 2/3/3.5/4, Entity Framework, LINQ, AJAX, HTML, WCF, JSON, Microsoft SQL Server 2005/2008, Microsoft Visual Studio 2005/2008/2010, Waterfall and Agile style of development methodologies

Implemented C++ software components on next-generation optical switching platforms for controlling management object representations.Developed Java GUI programs for an element management system which controlled nodes in Sycamore’s intelligent optical networking systems.Produced C++ components for a request manager program handling communications between a Sycamore network manager on a PC and a Sycamore node, using an HTTP protocol.SKILLS: Java and C++/C languages, Windows XP/NT, Redhat LINUX, VxWorks, Solaris OS.