• Created test plans and reviewed and updated all test cases in Excel and managed the Requirements Traceability Matrix.• Prepared test status and test summary reports.

Production Support Analyst• Part of the Production Support team supporting multiple projects for web and kiosk updates.• Utilize ServiceNow to review, track and update incident tickets through life cycle of issues.• Provide timely updates and feedback to incident originator and development team.• Retest and update backlog of Kiosk defects to confirm what issues needed to be fixed for future releases.• Prepare reports summarizing status of incidents and provided 24/7 on-call support on a rotational basis.IT QA Analyst (Member)• Execute on average 15 regression and 30 to 40 functional manual test cases daily in various testing environments, integration, staging, and deployment, report defects, and monitor the maintenance of manual test scripts using SpiraTest.• Develop and implement test cases for web and mobile according to the business requirements to be easily reusable using the designated test plan to address software scenarios such as, regression testing, negative testing, error or bug retests, and usability in preparation for implementation.• Participate in testing efforts to align with schedules and strategies in accordance with project scope and delivery dates while working closely with the development team and business analysts to provide feedback on requirements during planning and implementing of the tests and contributing to lessons learned activities upon completion. • Provide production deployment support of applications and perform post deployment validation testing.• Execute production test cases for mobile application using phone devices and tablets (Android, IOS), web on Chrome, Firefox, Edge and Safari browsers, kiosks, and airport systems such as SkySpeed and GoNow.

• Worked with developers to design test steps, requirement mapping, executing tests manually, defect reporting, creating test scripts using quality center, and performing regression testing on new versions of the application software.• Manually tested various modules of the application to ensure stability and functionality utilizing TestPad for test case management• Participated in the designing of the test cases, test scripts, test scenarios and test data.

• Shooting videos primarily using Canon EOS-R Mirrorless Camera and a DJI Drone.• Editing software used is Final Cut Pro (FCX) on Mac.• Developing content primarily in the areas of Brazilian Jiu-Jitsu, Grappling, and mixed martial arts with content ranging from athlete interviews, short documentaries and highlight reels.• Content primarily for customers such as athletes, coaches, BJJ Academies, and RVCA sports.

. Training Brazilian Jiu-Jitsu since 14 years of age in 1997 and earned a black belt in May 2010.. Head instructor and coach to children and adult classes for eleven years and offering private lessons to anystudent that needs additional assistance.. Providing students the proper tools of not only various levels of ground technique and self defense, but alsoimportant life skills such as self-confidence, perseverance, and self-control.. Compete and coach at local and international tournaments over the years.

. Training Brazilian Jiu-Jitsu since 14 years of age in 1997 and earned a black belt in May 2010.. Head instructor and coach to children and adult classes for eleven years and offering private lessons to anystudent that needs additional assistance.. Providing students the proper tools of not only various levels of ground technique and self defense, but alsoimportant life skills such as self-confidence, perseverance, and self-control.. Compete and coach at local and international tournaments over the years.