Bruno B. Email & Phone Number

Cork, Ireland

Principal Duties and Responsibilities:• Providing first line support to customers for infrastructure and product related requests.• Answering calls and emails in line with client SLA’s and team KPI’s.• Providing support for order management and product pre-sales.• Investigating, resolving and / or escalating issues to higher specialists.• Working with internal systems, documenting each call via a client ticket system.• Contributing to creating and updating a support knowledge base• Maintaining support quality and statistical standards at all times.• Working as part of a team to both individual and group targets.

County Cork, Ireland

Principal Duties and Responsibilities:• Handling a high volume of outbound calls• Assisting customers with account queries• Profiling the customer and the household to identify sales opportunities• Promoting additional products and services• Performing proper ID&V • Adhering to Data Protection guidelines at all times

Zagreb, Croatia

Principal Duties and Responsibilities:● front line support via chat, CRM, and telephone● providing support to end users relating to hardware and software, computer applications, LAN components and peripherals● Installing, organizing, testing, maintaining, checking and troubleshooting end user workstations and interrelated hardware and software● communicating directly with clients and end users in a friendly, professional manner via chat, phone calls or e-mail● building rapport with existing clients ● troubleshooting a variety of technical and non-technical issues● escalating complex issues to relevant technicians or higher management● documenting and maintaining company procedures and guidelines● attending various company and client meetings and keeping up to date with company and support procedures

Associate Of Arts (A.A.), Business/Commerce, General

High School Diploma, Electronics - Computer Technician