Experience in Installation and Maintenance of Air Conditioning Systems: Assisted in the installation of commercial and residential air conditioning systems, handling equipment and preparing work areas. I was responsible for material logistics, ensuring that technicians had the necessary tools for efficient executions. I provided technical support in preventive and corrective maintenance, including filter cleaning and operational tests, ensuring optimal system performance. I kept workplaces… Show more Experience in Installation and Maintenance of Air Conditioning Systems: Assisted in the installation of commercial and residential air conditioning systems, handling equipment and preparing work areas. I was responsible for material logistics, ensuring that technicians had the necessary tools for efficient executions. I provided technical support in preventive and corrective maintenance, including filter cleaning and operational tests, ensuring optimal system performance. I kept workplaces organized and safe, in addition to participating in technical training to improve my skills. I supported technicians and engineers on critical projects, strictly following safety standards and standard operating procedures, in addition to assisting in the detailed documentation of maintenance activities. Show less

I worked to assist clients interested in life insurance, providing accurate information and clarifying doubts about policies, coverage and procedures. I identified individual needs and prepared personalized quotes, ensuring the best choice for each profile. I was responsible for accurately recording information in the system, efficient call management and after-sales support, strictly following compliance and ethics policies. I participated in continuous training to stay up to date and… Show more I worked to assist clients interested in life insurance, providing accurate information and clarifying doubts about policies, coverage and procedures. I identified individual needs and prepared personalized quotes, ensuring the best choice for each profile. I was responsible for accurately recording information in the system, efficient call management and after-sales support, strictly following compliance and ethics policies. I participated in continuous training to stay up to date and contribute to improving customer service processes. Show less

I received clients in a cordial and professional manner, both in person and over the phone, providing detailed information about the gym's services. Performed check-ins and check-outs, scheduled classes and services, and processed payments accurately. I offered guidance on the use of gym equipment and areas, resolved customer queries and problems efficiently, keeping the reception area organized and safe. I also worked in administrative support and collaborated with the team to ensure a… Show more I received clients in a cordial and professional manner, both in person and over the phone, providing detailed information about the gym's services. Performed check-ins and check-outs, scheduled classes and services, and processed payments accurately. I offered guidance on the use of gym equipment and areas, resolved customer queries and problems efficiently, keeping the reception area organized and safe. I also worked in administrative support and collaborated with the team to ensure a harmonious work environment. Show less

Active Service: Made calls to potential customers, offering Claro products and services, including mobile phone plans, internet, TV and combined packages. I used persuasive sales techniques to highlight benefits and convert opportunities into sales, negotiating commercial conditions and payment methods to close deals effectively.Receptive Service: I received calls from customers interested in products, services, technical support and information about invoices. Diagnosed and resolved… Show more Active Service: Made calls to potential customers, offering Claro products and services, including mobile phone plans, internet, TV and combined packages. I used persuasive sales techniques to highlight benefits and convert opportunities into sales, negotiating commercial conditions and payment methods to close deals effectively.Receptive Service: I received calls from customers interested in products, services, technical support and information about invoices. Diagnosed and resolved technical and administrative issues, ensuring efficient service and following company standards.Complaints Management: I addressed complaints with empathy and professionalism, seeking quick and satisfactory solutions for customers. I recorded all interactions in internal systems, keeping a detailed and updated history.Back Office: Validated and processed documents for various operations, including new subscriptions, plan changes and cancellations. I supported the telemarketing team with administrative tasks, such as preparing reports and data analysis. Managed and updated customer records, ensuring the accuracy, integrity and confidentiality of information. Show less

Customer Service and Guidance: Received and assisted parents, guardians and students interested in enrollment, providing detailed information about the process, requirements, school policies and fees. I helped organize necessary documents, such as birth certificates, school records and proof of residence, ensuring that everything was in compliance.Enrollment Processing: Received and processed enrollment forms, ensuring the correctness and completeness of the required information and… Show more Customer Service and Guidance: Received and assisted parents, guardians and students interested in enrollment, providing detailed information about the process, requirements, school policies and fees. I helped organize necessary documents, such as birth certificates, school records and proof of residence, ensuring that everything was in compliance.Enrollment Processing: Received and processed enrollment forms, ensuring the correctness and completeness of the required information and documents. I also coordinated and scheduled admission interviews, providing a welcoming and informative environment for candidates and their guardians.Guided Tours and Administrative Support: I led tours of the school to showcase educational facilities and services, such as classrooms, sports areas and library. Maintained accurate and confidential records of enrollment information in the school system, in addition to supporting the issuance of contracts, invoices and file management.Problem Solving and Guidance: Addressed questions and concerns of parents and students, offering effective solutions and ensuring quality service. I explained the school's policies and procedures, such as the school calendar, rules of conduct and uniform regulations, ensuring clarity and understanding on the part of families. Show less

I developed and implemented prospecting strategies to identify potential students interested in professional courses, using phone calls, emails, social networks and participation in events. I served and guided interested parties, preparing personalized commercial proposals and highlighting the school's differences. I conducted negotiations and closed registrations, offering attractive commercial conditions. I carried out post-sales follow-up, maintaining the relationship and ensuring customer… Show more I developed and implemented prospecting strategies to identify potential students interested in professional courses, using phone calls, emails, social networks and participation in events. I served and guided interested parties, preparing personalized commercial proposals and highlighting the school's differences. I conducted negotiations and closed registrations, offering attractive commercial conditions. I carried out post-sales follow-up, maintaining the relationship and ensuring customer satisfaction. I worked collaboratively with the team to achieve goals, maintaining accurate records in CRM systems and participating in training to improve my sales skills and deal closing techniques. Show less