T24 Data Migration in Central Bank of Kenya & NCBAT24 Data Auditing in NCBAT24 Automation in Central Bank of Kenya

Responsibilities:• Manage the 24-hour support to the Regional Data center systems and products;• To assist in the provision of business recovery sites;• Manage Call centers all over Kenya by monitoring VDI machines;• Responsible for ensuring the quality of the delivered systems in terms of operability,recoverability and efficiency by establishing Strategies, Standards, Methodologies andacceptance criteria;• Review new applications or major changes from operational viewpoint;• Planning, Selection and Evaluation, Testing and Implementation of IT equipment, nonproduct based software and services on time-schedules ensuring functional satisfactionand technical quality;2• Liaise with equipment vendors to ensure efficient and optimal installation/replacement,high uptime and quick fault rectification;• Support technically all products that currently exist or are to be implemented by the I.T.division especially those that are part of core central systems;• To create and present written and verbal proposals to IT and business resources toensure all work-undertaken meets budgeted costs and Group Standards;• Responsible for the enforcement of global strategies and standards in all StandardChartered locations including ensuring risk / compliance and security / build standardsare followed;• Risk management control, Technical audit compliance, directly and indirectly;• Problem and change (Scheduled change & DSSR) management – outstandingproblem\change management, call logging, call trends, call reporting including highseverity problem control. All remedy related initiatives and updates. Ensuring standardsare adhered to, or dispensations raised;• Security vulnerability management• Protection of the local environment, including responsibility to ensure safe and tidy ITinstallations and cabling, local regulatory compliance, health and safety adherence etc;• To manage vendors including on site support engineers.

Responsibilities:● Proactive IT on boarding of any new internal staff members joining the businessunits.● SharePoint Development● Call center support engineer● Virtual desktop infrastructure (VDI) administrator.● IT Education, training and awareness, providing clear instruction, help andsupport, being responsible for what new employees feel, see and hear whenintroduced to their IT equipment and support.● Building, setting up and configuring the appropriate equipment required by bothnew starters and existing employees as required for them to do their jobs.● Setting up the relevant and appropriate IT access required for internal staff in asecure way and managing the execution of this process(VPNs & VLANs).● Providing high quality walk up face to face support during the hours of operation.● Fulfilling any IT Service Requests in line with the customer expectations andneeds.● Proactively visiting our internal colleagues that are helping to serve our external3customers and advisors on a frequent basis identifying and resolving IT issues.● Providing telephone support remotely helping to resolve IT issues througheffective diagnosis, technical actions and customer focus.● Communicating clearly and effectively with internal colleagues being supported,owning issues through to satisfactory resolution and closure.● Applying IT knowledge and experience to troubleshoot support and IT technicalissues with in house software, enterprise software and hardware.● Support IT equipment installations, colleague moves and changes as required.● Manage own workload in an efficient and effective way, working to maximizeopportunities to help and support team members and colleagues.● Clearly captures and records appropriate and relevant technical informationwithin the Service Management toolset● Capture and document new learnings and knowledge, sharing this insight withcolleagues to help others.● Maintain IT security in all support areas.

Responsibilities:● Creating and maintaining Oracle, SQL, MYSQL, Cassandra & Mongo databasestandards and policies● Supporting Oracle, SQL, MYSQL, Cassandra & Mongo database design,creation, and testing activities● Managing the Oracle, SQL, MYSQL, Cassandra & Mongo database availabilityand performance, including incident and problem management● Administering Oracle, SQL, MYSQL, Cassandra & Mongo database objects toachieve optimum utilization● Defining and implementing event triggers that will alert on potential databaseperformance or integrity issues● Performing Oracle, SQL, MYSQL, Cassandra & Mongo database housekeeping,such as tuning, indexing, etc.● Monitoring usage, transaction volumes, response times, concurrency levels, etc.● Identifying reporting, and managing database security issues, audit trails, and forensics● Designing Oracle, SQL, MYSQL, Cassandra & Mongo database backup,archiving, and storage strategy

Responsibilities:● Determine and define project scope and objectives● Predict resources needed to reach objectives and manage resources in an effectiveand efficient manner● Prepare budget based on scope of work and resource requirements● Track project costs in order to meet budget● Develop and manage a detailed project schedule and work plan● Provide project updates on a consistent basis to various stakeholders aboutstrategy, adjustments, and progress● Manage contracts with vendors and suppliers by assigning tasks andcommunicating expected deliverables● Utilize industry best practices, techniques, and standards throughout entire projectexecution● Monitor progress and make adjustments as needed● Measure project performance to identify areas for improvement

Responsibilities:● Develop creative and engaging social media strategies● Manage the day-to-day handling of all social media channels such as LinkedIn,Facebook, Twitter, Pinterest, Instagram, Tiktok and YouTube, adapting content tosuit different channels● Oversee, plan and deliver content across different platforms using schedulingtools such as Sprinklr, Hootsuite, Asana and Olapic● Create engaging multimedia content (and/or outsource this effectively) acrossmultiple platforms● Develop, launch and manage new competitions and campaigns that promote yourorganization and brand● Form key relationships with influencers across the social media platforms5● Undertake audience research● Manage and facilitate social media communities by responding to social mediaposts and developing discussions● Monitor, track, analyze and report on performance on social media platformsusing tools such as Google Analytics and Facebook insights● Research and evaluate the latest trends and techniques in order to find new andbetter ways of measuring social media activity● Analyze competitor activity● Recommend improvements to increase performance● Set targets to increase brand awareness and increase customer engagement● Manage, motivate and coach junior staff such as social media executives orassistants● Manage a budget for social media activities● Educate other staff on the use of social media and promote its use within yourcompany (in-house roles)● Encourage collaboration across teams and departments● Regularly liaise with clients via telephone, email, conference calls or face-to-face(agency roles).

● Helpdesk controller, solving issues from branches and trucking turnaroundtime through Microsoft● Administrator of SharePoint and ITIL systems such as the ZOHO helpdesksystem.● HP SAN storage and maintenance.● T24 administrator● T24 end of business operator● Provided Network Security, Attacks and malicious logic prevention,elimination and administration and● password management.● Assisted in security risk analysis and risk management in line withavailability and IT Service Continuity● management; Keep inventory of hardware and maintenance records.● Provided customer service support of system related customer complaintsincluding interests, Deposit and● Lending arrangement, Email statements, and paper statements amongothers.6● Participated in projects and software implementations on the productionsystems.● Performed system and data backups in accordance with agreed cycles.● Supported E- Business Configuration and maintenance.● Performed system and data backups in accordance with agreed cycles.● Handling prepay (payroll system) issues locally and in liaison with thevendors in fixing issues and general● upgrades.● Log/report/escalate all applications and peripheral systems faults/incidents.● Executed Start/End of day processes including month/year End processes,updates installation, fixes and● implementation in core and AA modules among others.● User tests facilitator through creation of test areas in AIX, browsercreations in web sphere and general● support to ascertain the outcome of tests.● General user support in exchange, Windows user machine, Exchange andhandling of AVAYA IP Phones