Bruno Caro Email & Phone Number

Oakville, Ontario, Canada

● Ad-hoc when required in daily operations, such as responding to business enquiries, drawing up contracts and providing customer service (in person, or remote), scheduling appointments with customers and suppliers, monitoring inventory, developing sales assessments, and dispatching domestic and international orders when needed.● Conducted market research to identify new markets/opportunities for the company's products or services, assessing market trends, and understanding customer preferences.● Streamlined import financial processes by maintaining accurate and up-to-date profit/cost records. This included meticulous tracking of purchase orders, bills of lading, and sales invoices.● Forecasted demand and aligned inventory levels with anticipated customer demand through historical data analysis, market trends, and sales projections.

Mississauga, Ontario, Canada

● Answered ~100 calls a week in both languages, Spanish and English.● Achieved 97.3% customer satisfaction rating for continuously providing excellent customer service and 93.7% employer satisfaction for followingindicated protocols.● Resolved customer inquiries in a timely fashion by leveraging productknowledge.● Cross-trained new hires to suit their roles properly.● Collaborated with management and fellow reps to make customer protocols moreefficient while facilitating the call flow.

Oakville, Ontario, Canada

● Assessed end-of-day balance of an average of 500 daily transactions, sales and earnings.● Supervised and managed the store operations such as submitting weekly purchase orders, inventory control (20-30 items approx.) and store maintenance (kitchen, dining room and washrooms).● Granted the Worker Health and Safety Awareness Certification issued by the Ministry of Labour.

Oakville, Ontario, Canada

● Oversee and administer group learning activities, encourage equal participation and offer specialized attention based on guardian advice● Maintained eight-hour supervision of groups ranging from 8 to 15 yearsold

Honours Bachelor Of Arts, Economics

Activities and Societies: Undergraduate Economics Council (UEC), Latin American Students Association (LASA) member, UTM Capital Member.

86 (Ontario Scholar)