Bruno Casier Email and Phone Number

Activities shared between PMO ( Project management Office) and Executive Secretary ( Innovation fields : Light Weight, Dynamic performance & Environnement )

Build Strategies about RENAULT Spare parts logistics development.Work with RENAULT departments to develop strategic customers satisfaction like partners (NISSAN, DAIMLER, RENAULT Truck, GENERAL MOTORS, FIAT ...) and importers. Participate to NISSAN-RENAULT logistics convergence plan to improve service and reduce cost within the Alliance.Be the windows person for RENAULT 's Region to handle new projects related to customer satisfaction, cost reduction and business development.

Responsible of Aftersales for Levant countries importers (Spare parts TO and CSI being the two main KPIs: TO/Park increased by +6% and CSI +10pts of self declared Totally Satisfied Customer in Lebanon and Israel) In order to face Spare parts pricing issue, improvement of perceived value of service provided by authorized dealers with “Peace of mind” definition and promotion to car owners and prospects. Opening of DACIA brand in Lebanon and Israel, RENAULT brand in Jordan. Legal management of previous importer in Jordan. Maintenance-on-site service implemented for LCV fleet satisfaction and also in order to release room in authorized workshops in Lebanon and to increase coverage in Jordan. Management of service campaign(s) without any bad word of mouth on innovative cars park in Israel. Daily contacts for parts, warranty, goodwill, pull & push campaign, etc …

Support to all region territories regarding network management : Signage, Capillarity analysis, New importer selection, CSI follow-up, yearly amendment, IT subscription, …etc…

In charge of the Aftersales items as Entry projects member (i.e. 3 project teams at the same time : Duster; Lodgy& Dokker; New Sandero & New Logan) from specification (e.g. TCO target) to start of sales. Management of related Parts & Services dept. teams deliveries (i.e. methods, trainings, tools, spare parts, services) along projects milestones, up to the start of sales.

In charge of budget cycles, including monthly reporting and analysis of the Spare Parts commercial contribution, of the ten main countries outside Europe (Russia, Romania, Bulgaria, Turkey, Algeria, Morocco, South Africa, Brazil, Argentina, Mexico.)Training of those country's analysts teams about European consolidated analysis and reporting methods/processes.

Definition and deployment of kits of audit of the quality of the repair in workshop. Management of auditors team in each country. From grasped results, animation of quality circles with corporate regarding support to our network.

Team management including complete review of processes along with the implementation a new IT publishing system and the shrinking of production plannings.

Related to the merging of 6 after-sales entities of the group (installation of new processes inspired by TOYOTA’s). Arbitration of warranty claims worldwide for some entities; Follow-up of retrofit campaigns, MTBF vs contractual commitment and technical reported problems worldwide; installation of quality circles regarding improvement of equipments and their repair manual (ATA2100); training of repair stations both in products and in diagnosis tests bench of the group (USA / EUROPE / ASIA). Some repairs of diagnosis tools and new repair station quality processes pre-audit (JAR & FAR) in US and HK.

Arbitration of warranty claims of the European distributors; Follow-up of service campaigns and technical problems report; Train the European trainers about products (electrical forklift) and about TOYOTA service methods ans strategy (4S, CSS); frequent business trip to the European distributors HQ, Organization of European Symposium of TOYOTA Europe Service.

Animation of importers's salesmen ( main customers being MHI (rocket, train), KHI(helicopter OHX), NEC(satellites Lunar A, Planet B), TOSHIBA(missile),...) Management of quality problems with customers. Management of development team regarding project's milestones.

Design military, medical and spatial custom made electrical harnesses for UK, US, DE and JP markets. Calculation of costs and reliability (MIL-HDBK-217); follow-up of the projects from design to test. Definition of technical specifications.

Develop a software in order to proceed PCB tests from an existing polyvalent card tester (VAMP), then to format and to save results with a PC. (NB: The location was called SEXTANT Avionique at that time.)

During school holidays and WE, worked as salesman in the shops: tires, oil, filters, batteries, exhaust pipes...