I have extensive experience as a Website Content Manager for one of the major Portuguese web portals, Portal das Finanças. I use SharePoint, HTML, CSS, and JavaScript in conjunction with VBA application prototyping, to manage content and metadata production, ensuring security, accessibility, and GDPR compliance.Additionally I’ve continued with SIGA (queuing system) statistical analysis, ad hoc reports design and monthly report production, that I’ve started in 2010.After the first AT queuing system, which was responsible for queuing around 10 million people, was discontinued, I was part of the team that:- Set system necessities- Analysed the market looking for a substitute- Advised for a substitute- Set hardware necessities- Set procedures for the implementation of the new system- Put in place pilots- Set service priorities for implementationToday I’m Global System Manager and part of team responsible for implementing and training the new queuing system.

While worked for the Management Planning and Control department of Autoridade Tributária e Aduaneira, I leverage my expertise in data analysis, reporting, and performance management to support the organization's strategic goals.I was responsible for preparing monthly, quarterly, and annual reports on a variety of topics, including performance indicators. I was also involved in developing and implementing new data visualization tools to enhance the organization's ability to track and analyse its performance.In addition to my reporting duties, I contributed to the development and implementation of the QUAR's of the Tax and Customs Authority and their almost 700 services that make up the AT structure. This involved collaborating with teams across the organization to propose quantifiable objectives and indicators, monitor QUAR's progress, and analyse QUAR's-related complaints. My contributions helped ensure that the QUARs were aligned with the organization's strategic priorities and effectively measured its performance against predetermined benchmarks.

Local Tax Services in Portugal play a crucial role in ensuring that individuals and businesses comply with Portuguese tax laws.I handled a wide range of tasks, covering all sections and taxes, including:Registration and Certification:• Assisting individuals and businesses in registering for various taxes, such as income tax, corporate tax, and property tax.• Issuing taxpayer registration numbers (NIFs) and other necessary certifications.Tax Assessment and Collection:• Calculating and assessing individual and business tax liabilities.• Processing tax returns and issuing tax notices.• Collecting taxes from individuals and businesses, including issuing reminders and handling payment disputes.Fraud Prevention and Investigation:• Identifying potential tax evasion and fraud schemes.• Investigating tax evasion cases and taking appropriate enforcement actions.Public Information and Technical Support:• Providing taxpayers with information and guidance on tax laws and regulations.• Answering taxpayer inquiries and resolving tax-related issues.• Providing technical support to colleagues and taxpayers on the use of tax software and systems.