With over ten years of expertise in customer success, I am a professional committed to delivering exceptional client satisfaction through a strategic mindset and a customer-centric approach because, as Laurice Leitao wisely said: "Our greatest asset is the customer! Treat each customer as if they are the only one". With a bilingual English-Portuguese background and a diverse skill set encompassing strong communication, conflict management, and decision-making, I bring transformative leadership to any organization. My career highlights include successfully spearheading the opening of a new travel agency, leading a large team to surpass sales goals, and diversifying service offerings, achieving over USD 600,000 in sales within the first 12 months.I hold an Associate's Degree in Marketing and a Postgraduate Degree in Business Management, providing me with a robust foundation to navigate the complexities of customer success. I am recognized for fostering solid relationships with travel agencies, orchestrating seamless client interactions, and managing high-performance teams. Also, I am known for my adept problem-solving and organizational skills.As the General Sales Manager at CVC Viagens, I successfully managed to oversee a store within a Country Club with over 70,000 members. Recognizing its unprofitable status due to high costs and low income, I took the lead in a transformative effort. Conducting a thorough three-month client behavior study, I developed a strategic action plan that included implementing a client-centric cashback system and optimizing store hours. These initiatives led to an impressive 25% increase in sales and a significant 30% reduction in store costs, highlighting the success of a well-informed and strategic approach.Smart people are always welcome here... let's connect!