Bruno Gaxiola Email & Phone Number

Kansas City Metropolitan Area

As a Regional Restaurant Manager for Costa KC, I have been entrusted with the responsibility of overseeing the operations for the Costa Vida brand across the Kansas City area. My role is marked by a focus on enhancing efficiency, profitability, and overall customer satisfaction, while maintaining brand standards and consistency throughout the region.Strategic Expansion and Growth:Successfully orchestrated the launch of our newest restaurant location within the region, achieving more than a 100% increase in regional revenue.Collaborated with executive teams to identify prime expansion opportunities, conducting market analysis and feasibility studies to guide decision-making.Team Leadership and Development:Lead a dedicated team, providing ongoing guidance, support, and training to ensure that each location meets and exceeds performance targets.Implemented standardized training programs, resulting in improvements in staff performance and consistency across the region.Operational Excellence:Introduced and executed cost-effective strategies aimed at reducing operational expenses region-wide, without compromising quality or guest satisfaction.Maintained a consistent focus on upholding brand standards, food quality, and customer service across all restaurants under my purview.Customer-Centric Approach:Emphasized the importance of delivering a remarkable dining experience, fostering a culture of hospitality and guest-centric service.Collaborated with restaurant management teams to address customer feedback and implement improvements, resulting in increased guest satisfaction scores.Financial Management:Oversaw budget planning, financial reporting, and P&L analysis for each restaurant within the region, optimizing financial performance and ensuring fiscal responsibility.Implemented inventory control measures to minimize waste and reduce food costs while maintaining quality.