Manage and regularly review case queues and follow-up on open ticketsDiagnose and solve problems facing multiple clientsIdentify trends in your review and provide feedbackBecome a subject matter expert in the client’s tools and processProvide support and coverage for team lead and other team membersDevelop excel spreadsheet tools to improve quality and productivity of teamEnsure the maintenance of high-quality support and a high degree of professionalism

Supervise and assist the work of a diverse group of experienced engineers at project’s job siteWrite and develop Operation and Maintenance (O&M) manual and sequence of operation (SOO) manuals for projectsLead ASCE Clean Water Tests to evaluate performance of aeration productsAssist on cost reduction efforts to reduce cost of goods sold for all products while maintaining quality and performanceCollaborate on the research and development of new wastewater treatment aerators and improve existing product linesDevelop programs using VBA Microsoft Excel to size package waste water treatment plants, and to automatically analyze ASCE Clean Water TestsAssist in the development and revisions of piping and instrumentation diagram (P&ID)Advise on the chemical process refining and process improvements of a zero liquid discharge plant utilizing membrane systems

Researched in developing a lichen biofilm, using microalgae and fungi, for phosphorus and nitrogen removal from eutrophic storm watersWorked independently performing nutrient and biomass analysis, preparing compounds, and taking measurementsPlaned, developed, and ran a Up-flow Aerobic Sludge Batch (UASB) and Continuously Stirred Tank Reactors (CSTR) with fungal and fungal-algal lichens for nutrient removalTrained other researchers in lab practices and equipment usage, such as Spectrophotometer and Ion Chromatography

Taught as a team alongside professional instructors to provide a fun and supportive learning environment Administered customized program to provide individualized tutoring to students from Pre-K through high school

Developed teaching ability, interpersonal skills, and problem-solving strategy in multiple settings.Teach a variety of physics and math classes including calculus I-III and calculus based physics.Work directly with classes and professors to tutor students inside the classroom setting.Certified tutor through the College Reading and Learning Association (CRLA).

Mentored middle school, high school, and undergraduate students. Engaged in multidisciplinary studies, including all levels of college preparatory and advanced mathematics, computer skills, and science courses. Highest levels taught include calculus II and undergraduate biology, physics, organic chemistry.

Worked independently to paint fences and landscapeIdentified and reported maintenance issues to the management company