Bruno Manno Mendonça Email & Phone Number

Antwerp, Flemish Region, Belgium

Brussels, Brussels Region, Belgium

Main Responsibilities:- Plan and execution of education cycle for a sales team consisting of more than 40 members- Operational visits to improve sales and customer centricity in our process done in our 6 local offices spread through Wallonia, Flanders, and Brussels regions- Management of customization partnerships for product development- Education and management of Entity Control Board that audits and guarantees legality of the organization- Content creation to support and… Show more Main Responsibilities:- Plan and execution of education cycle for a sales team consisting of more than 40 members- Operational visits to improve sales and customer centricity in our process done in our 6 local offices spread through Wallonia, Flanders, and Brussels regions- Management of customization partnerships for product development- Education and management of Entity Control Board that audits and guarantees legality of the organization- Content creation to support and build capacity of our membership- Supply and demand alignment to achieve better conversions in the sales funnel- Management of international partnerships such as Portugal, Spain, and Sri Lanka to ensure better customer experience Show less

San Jose, Costa Rica

Operational accomplishments:- Development and implementation of a national education cycle for sales for over 150 members- Defined buyer personas and market segmentation for the 4 different local offices and two expansions- Change management of our main product to improve its sustainability- Created a national database to track the performance of main KPIs and MoSes- Planned and executed national strategies based on the 4 Disciplines of Execution framework- Directly… Show more Operational accomplishments:- Development and implementation of a national education cycle for sales for over 150 members- Defined buyer personas and market segmentation for the 4 different local offices and two expansions- Change management of our main product to improve its sustainability- Created a national database to track the performance of main KPIs and MoSes- Planned and executed national strategies based on the 4 Disciplines of Execution framework- Directly managed over 20 people over the course of the year and supported their development inside of the organization- Delivered quality experiences to our customers assessed through our own quality standards for exchanges- Centralization and consolidation of information through Podio workspace Main Achievements:- Over 175 exchanges made, representing 59% growth in the sales of our main products at the end of the year- Second best year of AIESEC in Costa Rica even during pandemic restrictions- Reached over 3400 young people through promotion of the products- Managed over 12 different partnerships with stakeholders from different countries to boost results and improve customer experience Show less

Santa Maria, Rio Grande Do Sul, Brazil

Part of the support team for local offices for entrepreneurial exchangesMain reposibilities:- Coach local product heads- Assess and report main KPIs and MoSes of the 6 biggest offices- Support overachievement of main MoS for the local offices coached

Santa Maria, Rio Grande Do Sul, Brazil

Operational accomplishments:- Consolidation of new product in the local office (entrepreneurial exchange)- Internal pipeline creation for higher leadership roles- Market expansion to 10 different cities within the region- Participation in many events and workshops to promote the productMain Achievements:- 30% growth in sales of the product- Improvement of average NPS score from passive to promoter- 42 international entrepreneurial experiences delivered

Santa Maria, Rio Grande Do Sul, Brazil

Responsible for:- Sales of volunteering exchanges- Management of communication with international partnerships- Customer experience - Information management through Podio platform

Main responsibilities:- Manage national partnerships- Assess and report national results of professional exchanges- Support and educate local product heads

Santa Maria, Brazil

- A six-month experience of teaching English for one of the most prominent English Schools in Brazil- Final responsible for five different classes and over 30 students ranging from 7 to 50 years old- Held a position on the teachers' council and had weekly meetings about teaching improvements and development techniques