Bruno Martis Email & Phone Number

Auckland, Nz

Auckland, New Zealand

New Zealand

Supporting Application, testing and looking for improvements in the system

New Zealand

Reporting writing, preparing papers for executive team for review.

New Zealand

Supporting the Operations Manager with the achievement of operational excellence by ensuring the Contact Centre Group and Business Partners service requirement are considered in any new initiatives / enhancements and in ensuring the Contact Centre day to day operations run at maximised effectiveness to achieve business requirements. The Operations Co-ordinator will be responsible for day to day administration tasks, testing, documentation and attending incident / change meetings and training of… Show more Supporting the Operations Manager with the achievement of operational excellence by ensuring the Contact Centre Group and Business Partners service requirement are considered in any new initiatives / enhancements and in ensuring the Contact Centre day to day operations run at maximised effectiveness to achieve business requirements. The Operations Co-ordinator will be responsible for day to day administration tasks, testing, documentation and attending incident / change meetings and training of Operational processes as refreshers or when on-boarding new employees. Show less

Auckland, New Zealand

• BAU running of reports. • Creating presentations and working on new Projects.• Looking for opportunities on business / Process improvements.• Requests from internal customers on new reporting request• Annualized KPI verses performance for the Contact Centre.• Working with Access Database, Excel and Power Point• Running Application like NICE, CC6 (Nortel), Total View, SAS (running codes only), Toad (running codes only), Google Analytics & Right… Show more • BAU running of reports. • Creating presentations and working on new Projects.• Looking for opportunities on business / Process improvements.• Requests from internal customers on new reporting request• Annualized KPI verses performance for the Contact Centre.• Working with Access Database, Excel and Power Point• Running Application like NICE, CC6 (Nortel), Total View, SAS (running codes only), Toad (running codes only), Google Analytics & Right Nowhttps://vle.sas.com/course/view.php?id=6856https://www.w3schools.com/sql/ Show less

New Zealand

• Leading a team of 12 - 15 CSR’s • Having sound knowledge of all the products and system• Handling escalations and taking ownership in handling customer complaints.• Conducting monthly One on Ones, 6 Monthly Appraisals and Annual Appraisals.• Weekly Team meetings• Coaching and developing team members towards best customer service and their PDP (Personal Development Plan). • Communicating and working closely with other areas of the business.• Have difficult… Show more • Leading a team of 12 - 15 CSR’s • Having sound knowledge of all the products and system• Handling escalations and taking ownership in handling customer complaints.• Conducting monthly One on Ones, 6 Monthly Appraisals and Annual Appraisals.• Weekly Team meetings• Coaching and developing team members towards best customer service and their PDP (Personal Development Plan). • Communicating and working closely with other areas of the business.• Have difficult conversations with CSR’s and PIP (Performance Improvement Plans). • Taking Ownership and responsibility that all the system and applications are working for a CSR to do their task on a daily basis.• Coordinate with Helpdesk in re-imaging of PC and procurement requirements. Show less

New Zealand

Franchisee - Owned and operated. Coaching kids in different type of Sports in a fun environment and getting them engaged in team activities and sports.

• Being trained for Guthy Renker. • Learned the support function for Guthy Renker.• Processing Emails, manual request forms like order sheet, phone sheet, etc.• Taking irate and escalated supervisors calls.• Tracking and monitoring emails and staff activities on CSM Supervisor.

Bachelor Of Commerce (B.Com.), Accounting And Business/Management

Activities and Societies: Youth groups and University level sports like soccer and athletics. Accounts, Mnagement and Economics

Bachelor Of Commerce (B.Com.), Accounting And Business/Management

Activities and Societies: Youth Group and school sport activities. Science, Maths, Languages, History and Geography