Bruno Mendanha Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

County Dublin, Ireland

Dublin City, County Dublin, Ireland

County Dublin, Ireland

Betim Area, Brazil

• Responsible for starting the project management of the new business unit.• Responsible for creating business processes of the new business unit.• Responsible for researching and formatting market intelligence reports.• Product pricing and direct negotiation with the customer.• Support in purchasing and negotiating material and providing suppliers services.• Structuring the commercial sector of the new business unit.• Responsible for KPI's consolidation from all foundry sectors, analysis and monitoring of indicators.• Management reports to the board about sales, forecast, projects and market intelligence.• Internal auditor ISO 9001: 2015/14001: 2015.• Structuring of the commercial sector to implement ISO 9001: 2015, 14001: 2015 and TS 16949.• Financial audit of the contracted commercial company.Achievements:• First direct sale in the foundry.• Foundry certified by ISO 9001: 2015, 14001: 2015 and TS 16949 without any non-compliance in the commercial sector.• Management of projects approved internationally.

Betim E Região, Brasil

• Financial project management through auditing, inspection and monitoring related to an investment of over 200 million in a new business unit (Foundry) and periodical validation with the board.• Financial management of buy and sell of cattle auction, inspection and restructuring of operational control.• Audit of expenses of the contracted commercial company.• Control of new business investment (FINAME).• Contract management.• Accounts payable and receivable.Achievements:• Paid up 40k in arrears without interest and rebounded over 200k.• Balance between value paid and contracted value with output tracking.• Expenses related to the new business unit were identified in detail by streamlining the decision-making of the boards.

Betim E Região, Brasil

• Run a team with more than 60 people directly and approximately 40 indirectly. (more than 100 people under my supervision).• Elaboration of projects and strategic plans for increase of productivity, capture of new services and optimization of processes.• Supervise reception, orientation and citizen service activities to ensure customer satisfaction;• Control of presence, uniforms, appearance, scale, overtime and hour bank and relocate employees.• Management of Internal conflicts, between partners, co-habitants and clients.• Responsible for back office operations.• Analysis and monitoring of indicators such as productivity, goals, level of customer satisfaction, time of service, waiting time and nonconformities.• Analysis and control of SLA.• Team management, controlling goals, monitoring results, applying corrective actions and ensuring performance of service activities.• Induction of new attendants.• Follow up SIGA SystemAchievements:• Increase from approximately 1,400 to approximately 2,000 daily visits (more than 40%).• Decrease in average care time from 5'45 '' to 4'00 ''• Decrease in average waiting time from 25 'to 10'

Belo Horizonte E Região, Brasil

• Analysis and validation of credit.• Analysis and monitoring of indicators, goals, level of customer satisfaction, nonconformities.• Create and propose improvements to increase approvals in sales reducing fraud risks.• Supervising and monitoring the back office staff of credit and propose strategies to improve the quality of the processes, access management, follow up derivations (deviations and percentage of approvals)• Management of technical analysis of market, risk analysis for telephony customers of the retail, corporate and corporate market.• Risk analysis, credit analysis, analysis of finances, analysis of financial and document fraud.• Meet the demands within the SLAs required for the credit area of the operator;Achievements:• Decrease in credit analysis period and sales approval from 48 hours to 10 hours.

Belo Horizonte Area, Brazil

• Consolidate and disseminate information, indexes and databases to operators, leaders, managers and directors.Achievements:• Decrease in reports delivery from 72 hours to 48 hours, helping managers and directors in the decision-making process.

• Register clients requests / contracts in Clarify, SAC and SFAWeb systems allowing order generation if service (OS), correct invoicing in the systems and satisfaction in the offer of the service;• Elaboration of management documents: Control of activities after the deadline and distribution of activities;• organization of goals and tasks to streamline service and improve productivity indicators;• Management indicators control (production, backlog and justification of out-of-term activity).• Participation in the 'ITO restructuring project' (operational training instructions) • Responsible for structuring the 'service order tracking project'.Achievements:• Reduced customer service time from 21 to 8 days in the 'service order tracking project'• All work instruction approved with 100% success. • In the period of support to the management the activities were distributed qualitatively generating equality in the division of tasks increasing the index of goals hit daily.

• Training of more than 200 students/athletes.• Coordination involving administrative and sports processes.• Coordinate teams in sporting events at regional and national level.• Coordinate and monitor performance goals with feedback to both grassroots level and high performance teams;• Contribute to training and human and social development through sport.Achievements:• Students penta-champions state• Brazilian bi-champion student• City in 1st place in the ranking for 5 consecutive years in the sporting modality of karate.• Positive feedback from parents and school teachers about student achievements.

Belo Horizonte Area, Brazil

• To teach the package BrOffice (Writer, Calc and Impress);• To teach operational system Linux Ubuntu (basic configuration) and Internet.

Belo Horizonte Area, Brazil

• Corporate training, customer service and technical support.• Installation, updating and customization of software.• Implement and monitor backup's on clients.Achievements:• Reduction in service time from 7 to 2 days in the final customer.

Guarapari Area, Brazil

• Attendance to the public.• Record of information and financial history.• Control the flow of financial and HR processes.• Perform accounts receivable activities such as invoices, and sending files to banks; monitoring cash flow.• Administrative (financial and HR) routines.

Bachelor Of Science In Computing, It

QQI Level 7 Bachelor of Science in Computer and Multimedia

Language Course, Business English

Mba - Leadership And Team Management, Human Resources Management/Personnel Administration, General

Business Management, Business Administration And Management, General

Post Graduate Studies, Physical Education Teaching And Coaching

Activities and Societies: COLTEC

Data Processing Techical Course, Information Technology