- Responsible for validation of all major and sensitive processes;- Responsible for reviewing the correct performance of operations according to market/client specificities;- In charge of defining priorities and assigning tasks for team members;- Responsible for the ensuring the correct integration and training of newcomers and staff evolution in terms of training and performance. Also, ensuring efficient communication and collaboration between all team members (Portugal team and US team) and with other team;- Responsible for insuring that monthly KPIs are achieved;- Guaranteeing the continuous improvement of service delivery and client satisfaction;- Responsible for ensuring that all procedures are updated and respect the BNP Paribas Code of conduct.

- Ensure all Corporate Actions & Income setups, instructions and payments are processed while meeting standards established by the Bank and the team’s procedures;- Guarantee the four-eyes checking principle whenever is necessary and without any form exception;- Provide accurate and detailed information to clients and service partners pertaining to Corporate Actions and Income events. Guarantees the support of clients and other relevant stakeholders during the process;- Manage all queries and client service requests in the dedicated tools to allow statistical analysis of activity;- Guarantee that all procedures are updated on an ongoing basis, taking into account market, service and product changes and/or potential risk factors;- Develop knowledge of existing markets, their changes and financial instruments by making regular use of various information sources (Market Updates, Client Updates, market announcements, etc, among others);- Contribute to the improvement of service delivery and client satisfaction by sharing improvements to the process whenever applicable.

- Responsible for supervising and ensuring functions related to the BAU of the company, like: Sales, SRM Purchases, SAP Invoices input and Inventories.

- Night Auditor;- responsible for the check-in and check-out records;- Responsible for all billing process.

- Responsible for ensuring and supervising customer service, sales department and backoffice (data processing).