Bruno Toledo Email & Phone Number

New York, Ny, Us

New York, New York, United States

Residential Finishing: Revamped and streamlined the residential finishing process, enhancing efficiency, communication, transparency, and effectiveness.Order Management: Coordinating with clients to understand their specific needs and managing the entire lifecycle of special orders, from initiation to delivery.Vendor Coordination: Liaising with treatment facilities and vendors to ensure accurate processing of orders, including custom treatments like knit backing, soil/stain treatment, and UV protection.Quality Assurance: Ensuring all special orders meet our stringent quality standards and comply with relevant regulations, such as Cal117 and other safety certifications.Customer Communication: Acting as the primary point of contact for clients, providing updates, addressing concerns, and ensuring a seamless customer experience.Operational Efficiency: Streamlining processes and improving workflows to enhance the efficiency of special order handling, including implementing new systems and technologies.Team Collaboration: Working closely with finance, sales, and other departments to ensure accurate billing, order tracking, and timely delivery.

New York, New York, United States

Remote

-Orchestrated the overall customer experience management strategy, identifying customer needs, creating customer journey maps, and implementing effective feedback systems.-Led and trained a diverse team of customer service representatives, driving them to provide top-tier service, resolve complex issues, and cultivate customer loyalty.-Pioneered a new Customer Success Department to improve overall customer satisfaction.-Coordinated cross-functional teams to deliver a seamless and positive experience for all customers across multiple touchpoints, leading to improved customer satisfaction and loyalty.-Conducted in-depth training for customer service staff to enhance their skills and knowledge, resulting in improved performance metrics and increased customer satisfaction.-Created training materials and reference documents.

Nyc

-Actively handled escalated customer service issues, ensuring timely and satisfactory resolution.-Assisted in the design and implementation of CX strategies and initiatives.-Provided ongoing training and support to customer service representatives, leading to an overall improvement in service quality.

United States

-Managed and resolved incoming billing issues while ensuring timely collection of payments.-Maintained detailed and accurate financial records, contributing to efficient and effective financial management within the company.

New York, New York, United States

New York

sales, POS, data entry, customer service,as well as assisting the manager with any task and acting as manager when the manager is away.

New York

maintaining the well-being and safety of the dogs in our care. this includes feeding and medicating, as well as keeping the environment clean and safe.

New York

Researched, Identified, gathered and organized data on prospective clients.

Novo Hamburgo, Rio Grande Do Sul, Brazil

Teaching English to Portuguese speakers in small groups using a mnemonic method, and administering and evaluating tests.

Bachelor'S Degree, Business Administration And Management, General

Associate Of Science (A.S.), Mathematics, 3.5