* Establish and cultivate robust customer relationships, identifying possibilities for TCS services and assessing intricate requirements.* Take on the role of the TCS point of contact within the customer organization, overseeing all project-associated requirements and promoting efficient communication.* Deliver technical solutions to diverse audiences, presenting solution designs and aligning project scope with stakeholders' anticipations.* Organize internal squads and external collaborators to ensure smooth project execution within defined schedules and financial plans.* Oversee project advancement, establish target dates, and generate comprehensive progress reports for managerial review.* Uphold exceptional client relationships and guarantee elevated customer contentment throughout the entirety of the project journey.

* Conduct sprint planning, daily stand-up meetings, and anticipate future challenges for the team.* Interact with other teams and professionals, such as other agile project managers, developers, designers, and other stakeholders, through kaizen and retrospectives.* Hold accountability for the roadmap, task alignment, and estimation to ensure that the product exceeds company and customers' expectations.* Empower teams to build amazing applications and integrate different technology stacks to succeed.* Focus on software development and project management for external clients using an agile approach.* Demonstrate strong negotiation, communication, and organizational skills.* Manage multiple projects and teams concurrently.

* Develop and deliver project management leadership and capabilities to drive critical and complex initiatives.* Drive disciplined project management practices and execution with direct/indirect staff, including FPX methodology, project prioritization, resource modeling, financials, and reporting.* Deliver an integrated portfolio of new product development/life cycle management that achieves business strategy objectives and inter/intra-regional franchise growth targets in the operating plan.* Provide structure, direction, and decision-making to the team in situations of potentially high risk, uncertainty, and ambiguity at all levels within a diverse organization and with external partners.* Build strong cross-functional synergies and partnerships within Supply Chain, R&D, and External Manufacturers.* Autonomously manage projects with significant business impact, anticipate potential risks, develop corresponding contingency plans, and manage important unplanned events or disruptions.* Develop and execute the product lifecycle strategy for an assigned portfolio of products with a high level of complexity, improving competitiveness through alignment with P&L targets and active project portfolio management.

* Lead the functional and technical aspects of Oracle ERP systems to support the Order to Cash Process, including Finance processes such as General Ledger, Account Payable, Accounts Receivables, Fixed Assets, Special Purpose Ledger, Controlling, Product Costing, and Credit Management.* Manage the integration of Oracle ERP processes with Procurement, Customer Service, Sales and Distribution, Materials Management, Logistics, Production, and other cross-application components.* Develop and execute a new Robotic Process Automation (RPA) Center of Excellence (COE) strategy and design to support Customer Service.* Utilize an Agile Methodology to support all processes.

* Provide business-facing support and development for various applications in the Supply Chain Planning Applications (PP and PPDS)* Act as an expert for the global business processes within the function* Lead the execution of different project activities and ensure the smooth execution of critical business processes* Collaborate with business teams, technical teams, and IT counterparts for daily support incidents and project activities in different business areas across all geographies* Understand the requirements related to business problems and transform them into a solution design* Implement and improve solutions using modern SAP platforms and tools, such as SAP APO SNP, S/4HANA, and SAP Analytics Cloud.

* Take on the role of sub project team leader as needed.* Define detailed blueprints for development requirements.* Demonstrate expertise in modeling standards and tools.* Plan the implementation of SAP GATP full solution processes.* Work with the APO Architect to provide Value Assurance services for ongoing project and system adoption.

* Analyzing and consulting on complex business requirements for SAP APO implementation and managing global-scale projects.* Supporting key and end users of SAP applications in business departments.* Maintaining and enhancing implemented applications throughout their entire lifecycle based on incident and change management processes.* Collaborating closely with the global team, as well as overlapping teams (other SAP modules), and internal customers in an international environment.

* Leading projects related to both existing business and new products to ensure timely, cost-effective, and compliant implementation with a reliable supply chain and flawless execution.* Building and prioritizing project teams, delegating assignments, and establishing accountability and deadlines to drive business results.* Meeting customer requirements for time, cost efficiency, and business value.* Ensuring compliance with project timelines, budgets, and quality standards.* Coordinating with cross-functional teams to resolve project issues and ensure smooth execution.* Maintaining regular communication with stakeholders to keep them informed of project progress and risks.

* Successfully implemented the Customer Operations section of the Back to Basics Project for Medical Devices & Diagnostics and Pharmaceutical (Janssen) sectors in Brazil, Mexico, North and South Latam.* Developed and deployed a full technical solution for B2B E-commerce, SAP APO, SAP Global Available to Promise (gATP), Reverse Logistics, Consignments, and Kit’s functionality across all Johnson & Johnson sectors/regions.* Collaborated with global and cross-sector teams to implement industry best practices and global business process standardization opportunities within the Customer Operations area.* Managed end-to-end projects, ensuring delivery to agreed parameters of quality, time, and cost.* Led project approach development and planned projects/programs, ensuring effective collaboration with all colleagues and teams.* Facilitated debate and drove decisions on appropriate solutions, having a deep understanding of high-level technical design.* Ensured relevant stakeholders and team members were engaged throughout the project delivery process.* Managed stakeholders, maintained the pace for delivery, and worked with multi-disciplinary teams, fostering collaboration across project and internal boundaries

* Led the integration of marketing forecasts into schedules to optimize supply chain activities and improve business performance metrics in alignment with the business plan. Utilized data-driven analysis to identify capacity constraints and developed strategies to ensure efficient use of resources, resulting in enhanced cycle time, yield, cost, efficiency, and customer service.* Implemented strategies to ensure efficient use of capacities and resources while maintaining defined inventory levels, resulting in improved cycle time, yield, cost, efficiency, and customer service. Fostered strong collaboration with cross-functional teams to continuously improve supply chain operations and meet customer demand.* Utilized process excellence tools to identify opportunities for process improvement and establish new procedures and practices, resulting in enhanced operational performance and availability of materials and services. Facilitated training sessions to ensure team members were equipped with the necessary skills to execute new processes.* Developed and maintained strong relationships with internal and external customers to optimize total cost of ownership and enhance customer satisfaction. Collaborated with cross-functional teams to identify opportunities for improvement in customer service and implemented solutions to address their needs.

* Led end-to-end supply chain management: Planning/S&OP, Supply Execution, Inventory Management, and Consignment.* Set performance goals for quality, service, inventory, and on-time launches, driving continuous improvement and customer satisfaction.* Led monthly S&OP processes, ensuring effective communication and risk mitigation.* Built strong partnerships with stakeholders for streamlined processes and optimized outcomes.* Focused on a customer-centric approach, integrating feedback for exceptional experiences.

* Managing the import/export of raw materials and finished goods to North America, Europe, and Asia.* Expertise in maintaining balanced net demand plan by SKU for short, mid, and long-term horizons, optimizing efficiency and minimizing costs while considering demand and supply constraints* Strong collaboration skills, daily interaction with cross-functional supply chain teams and affiliate partners to ensure optimal operational profit and customer service delivery.