Project - CISCO, Data Analyst.Account and Territory Fiscal Year preparation anddata maintenance for Europe, the Middle East, and Africaand Russia regions;Sales Team and BPM support on any query-relatedto accounts mapping to Account Managers or Teams;Ensure segmentation and coverage levels areaccurate; Analyse and interpret data usingstatistical techniques; Develop and implementingdata collection systems and other strategies thatoptimize statistical… Show more Project - CISCO, Data Analyst.Account and Territory Fiscal Year preparation anddata maintenance for Europe, the Middle East, and Africaand Russia regions;Sales Team and BPM support on any query-relatedto accounts mapping to Account Managers or Teams;Ensure segmentation and coverage levels areaccurate; Analyse and interpret data usingstatistical techniques; Develop and implementingdata collection systems and other strategies thatoptimize statistical efficiency and data quality;Case management, the following escalationmanagement requests and solving them accordingto their urgency. Show less

Project - CISCO, Data Analyst.Account and Territory Fiscal Year preparation anddata maintenance for Europe, the Middle East, and Africaand Russia regions;Sales Team and BPM support on any query-relatedto accounts mapping to Account Managers or Teams;Ensure segmentation and coverage levels areaccurate; Analyse and interpret data usingstatistical techniques; Develop and implementingdata collection systems and other strategies thatoptimize statistical… Show more Project - CISCO, Data Analyst.Account and Territory Fiscal Year preparation anddata maintenance for Europe, the Middle East, and Africaand Russia regions;Sales Team and BPM support on any query-relatedto accounts mapping to Account Managers or Teams;Ensure segmentation and coverage levels areaccurate; Analyse and interpret data usingstatistical techniques; Develop and implementingdata collection systems and other strategies thatoptimize statistical efficiency and data quality;Case management, the following escalationmanagement requests and solving them accordingto their urgency. Show less

Manage client accounts in all their daily operations.

Monitoring and Management Systems:Responsible for supporting and diagnosing anomalies reported by customers in PTP systems: SAPRMCA, GSU, CIMS, Sirel, NSOM R2 and R3, SAPA, SINTRA, CLICK FFM, SIGRA, SFA andSIEBEL ONE.

DTN-TV and Internet Screening Diagnosis:Responsible for diagnosing and repairing faults in IPTV and ADSL, using the following applications:- Siebel One, ICOM, GEREX, Radius, Sapa, GSU, Sintra, Heka.Responsible for the distribution of faults to the entire country (all COCs) using Siebel applications and SINTRA One.Responsible for the development and treatment of faults using COCs SINTRA and Siebel Virtual One

Transmission Department (OCE):- Creating 1Gb/2Mb circuits;- Repair of damage ADSL;- Mount NTDMs new generation and support links SHDSL LT;- Test equipment and set up the motes;- Construction of EMILO SNT;- Handling of measuring equipment and Víctor Plus Optical Multimeter.Customer Operation Department-House (OCC):- Installation / Repair of ADSL and IPTV.Description of my duties on the ground:- Installation of IPTV technology (MEO Box and Router);-… Show more Transmission Department (OCE):- Creating 1Gb/2Mb circuits;- Repair of damage ADSL;- Mount NTDMs new generation and support links SHDSL LT;- Test equipment and set up the motes;- Construction of EMILO SNT;- Handling of measuring equipment and Víctor Plus Optical Multimeter.Customer Operation Department-House (OCC):- Installation / Repair of ADSL and IPTV.Description of my duties on the ground:- Installation of IPTV technology (MEO Box and Router);- Worked with NTDM new generation equipment, and support links (LT SHDSL), also proceeded with configuration and performance through battery tests on-site while communicating with colleagues from the Backoffice. Show less