• Work in employer branding strategies.• Map the market for hard-to-fill positions and succession plan gaps. • Foster long-term relationships with potential candidates.• Manage candidate pools to ensure qualified candidates.• Generate a governance of Talent Acquisition reporting data.• Apply best practices and standards of talent sourcing, such as creating and utilizing Boolean Search Strings, among others.

* Perform end to end recruitment process for different position levels, areas and LAN countries (Mexico, Colombia, Panama, Guatemala, Ecuador, Peru, Dominican Republic, Honduras, Nicaragua, Costa Rica and El Salvador).* Track process steps ensuring the process quality and adequate Service level agreements (SLAs).* Manage work quality through self-audit for accuracy, timeliness and completeness of work.* Demonstrate continuous improvement in process and service.* Update and maintain various systems/tools per standard process documentation.

* Ensure all Recruitment processes assigned are delivered accordingly.* Ensure payment process to external recruitment providers.* Responsible for responding to and resolving client cases seeking first time quality following standard processes and tools.* Demonstrate continuous improvement in process and service.* Update and maintain various systems/tools per standard process documentation.

Responsible for coordinating and leading recruitment strategies to fill existing job openings through effective communication with various levels of management for the location.These are some of my regular tasks as a Senior Recruiter:- Leads recruitment activities for a recruiting department.- Assist in the creation and implementation of recruiting strategies and test results against the plan.- Coordinate and assist in leading all personnel and recruiting activities of the recruitment department.- Remain in compliance with Corporate Human Resources policies and procedures.- Creatively and proactively source and recruit qualified prospective employees through proven recruiting channels and networking relationships in the community while projecting a positive company image in order to ensure a constant flow of applicants.- Analyze recruitment reports to spot trends and communicate with the Recruiting Director to suggest action plans.- Serve as a communication liaison between production management and staff to ensure a cooperative and team-oriented work environment.- Coordinate and participate in both internal and external recruitment events to successfully tap the local labor pool. - Partners with all levels of management to assess personnel needs and design recruiting strategies.

Responsible for recruiting, screening and interviewing applicants to fill existing job openings through effective communication with appropriate department supervisors and managers for a specific location.These were some of my regular tasks as a Recruiter: - Create, update and execute advertising/recruiting plan based on operations forecast.- Screen and refer qualified applicants to appropriate department management for follow-up interview.- Maintain knowledge of recruitment strategies by attending workshops; reviewing professional publications; establishing personal networks; participating in professional societies.- Post job openings to career boards, newspapers and other media outlets as well as internally.- Partner with Recruiting Team and department managers to assess personnel needs to prepare and implement the recruitment process.- Maintain professional relationship with city, college and community placement offices. Coordinate and participate in job fairs.- Ensure project issues and concerns are escalated to management to be addressed efficiently and to ensure all operational processes work properly.- Identify and make recommendations to implement improved processes.- Provide feedback to management concerning possible problems or areas of improvement.- Partners with supervisors and first line department management to assess personnel needs and design recruiting strategies.

Alternate between Training and Quality Assurance responsibilities according to the project’s demands. As a Trainer I delivered trainings for new hires in Montevideo as well as online webex trainings for new leadership members in the Philippines. As a Quality Analyst I was in charge to coordinate the rest of the MVD QA team to achieve deadlines and process all call audits needed, and also conducted weekly calibration sessions with other sites.These were some of my regular tasks as a Trainer: - Send progression reports to my manager - Control quality and understanding of the topics being taught - Request for any necessary credentials to be set and working - Report any non-working credentials - Test the work environment and tools - Provide disciplinary actions if needed - Create and deliver refresher sessions to improve quality - Pick-up trends that need resolution before they become an issue - Back-up operations when needed - Perform as a supervisor during training periods - Send basic payroll reports at the end of the month during training periods - Coordinate resourcesThese were some of my regular tasks as a Quality Analyst:- Send progression reports to my manager - Weekly call audits for the location - Coaching plans development and implementation - Customer satisfaction survey audits and review - Pick-up trends that impact on team’s performance - Cascade product updates to the rest of the team- Coordinate weekly calibration sessions internally and with other EGS sites- Participate in monthly calibration sessions with the client

Provide high quality customer service to customers using the benefits provided by a well renowned health insurance company in the US. Most of the tasks were related to billing, enrollment, benefits and claims, such as: - Billing information and advise- Invoice history review - Claims investigation- Benefits information- Issue reprorting and escalation

- Realization and control of orders for auto parts- Coordination between sites in the country and suppliers in Montevideo to ensure that orders arrived correctly to each destination