Bruno Rao Email & Phone Number

Kuala Lumpur, My

Malaysia

Sales and channel management.Partner Recruitment & Onboarding: Successfully identify and recruit potential partners through targeted market research and strategic networking. Oversee and streamline the partner onboarding process to enhance partner experience and engagement.Training & Development: Design and conduct comprehensive training sessions for partners, focusing on product knowledge, sales techniques, and industry best practices. Regularly update training materials to reflect… Show more Sales and channel management.Partner Recruitment & Onboarding: Successfully identify and recruit potential partners through targeted market research and strategic networking. Oversee and streamline the partner onboarding process to enhance partner experience and engagement.Training & Development: Design and conduct comprehensive training sessions for partners, focusing on product knowledge, sales techniques, and industry best practices. Regularly update training materials to reflect the latest product advancements and market trends.Relationship Management: Build and maintain strong, long-lasting relationships with partners. Act as a primary point of contact to address partners' needs and feedback, ensuring high levels of partner satisfaction and loyalty.Performance Monitoring: Monitor partner performance metrics, providing actionable insights and strategies to boost partner contributions to business growth. Regularly report on partner achievements and challenges to senior management Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Recruitment of business partners/Identify and contact potential partners for new business opportunities.- Overseeing the onboarding process for Access products. - Managing Access Easypay and the partner ecosystem in MY.- Develop competency and qualification plans for partners.- Work with development, marketing, and services teams to achieve revenue goals.- Develop & execute on sales, enablement, & marketing strategies to establish deep go-to-market- Reviewing and… Show more - Recruitment of business partners/Identify and contact potential partners for new business opportunities.- Overseeing the onboarding process for Access products. - Managing Access Easypay and the partner ecosystem in MY.- Develop competency and qualification plans for partners.- Work with development, marketing, and services teams to achieve revenue goals.- Develop & execute on sales, enablement, & marketing strategies to establish deep go-to-market- Reviewing and revising business plans based on partner needs.- Organizing partner Meetings and Events to discuss issues and updates. - Qualifying opportunities and leads for Sales processes. - Conducting Webinars and demo sessions for Access products. - Managing Inside sales team with a team of 2. Show less

Kuala Lumpur, Malaysia

* Managed Sage 50 US Edition (Peachtree), Sage 50 Canadian Editon (Simply Accounting) & Sage business cloud accounting across Asia.* Recruited new business partners for the following products. * Managed partners across APAC, primarily HK, PH, SL, Middle East, SG, and MY.* Familiarity with global requirements and compliance measures.* Organizing partner events, and becoming speakers in those events. * Worked on email marketing campaigns with partners in each region. *… Show more * Managed Sage 50 US Edition (Peachtree), Sage 50 Canadian Editon (Simply Accounting) & Sage business cloud accounting across Asia.* Recruited new business partners for the following products. * Managed partners across APAC, primarily HK, PH, SL, Middle East, SG, and MY.* Familiarity with global requirements and compliance measures.* Organizing partner events, and becoming speakers in those events. * Worked on email marketing campaigns with partners in each region. * Planned and executed go-to-market activities with the partners. Big wins: - Acquired 15 new partners & reactivated 8 inactive partners. Managed Partner commercials & distributorship-Awards won: Frost & Sullivan award 2020&2021 Malaysia Financial Accounting Software- Achieved 110% of target in the year 2020, and 116% target year 2021. Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Managed 11 direct reports.• Supported customer/Business partner inquiries for SSB product range.• Coached and trained seasonal and full-time support personnel to maintain high customer satisfaction during peak call volumes.• Developed and maintained policies and procedures for information systems.• Maintained technical infrastructure reference documents (technical architecture, interface references, hardware, and software assets)• Developed and implemented communication… Show more • Managed 11 direct reports.• Supported customer/Business partner inquiries for SSB product range.• Coached and trained seasonal and full-time support personnel to maintain high customer satisfaction during peak call volumes.• Developed and maintained policies and procedures for information systems.• Maintained technical infrastructure reference documents (technical architecture, interface references, hardware, and software assets)• Developed and implemented communication strategies for positive stakeholder relationships.• Participated in customer meetings for escalated issues to ensure faster resolution.• Acted as subject matter expert (SME) for product-related customer issues.• Troubleshot complex technical problems for clients, including database issues, integrations, reporting, and configurations.• Utilized Jira Platform to report and track cases, collaborating with product teams on fixes• Collaborated with developers, analysts, and project managers to establish timelines and review fixes and potential issues.• Communicated with clients and partners throughout the support cycle, coordinating with internal teams for understanding and resolution.• Established in-house knowledge base• Implemented chat support system (Zendesk)• Achieved NPS (Net Promoter Score) increase of +10• Nominated for Diversity and Inclusion awards in 2019, including Mentor of the Year, Unsung Star, and Inclusive Leader. Show less

Malaysia

I help Business partners and clients to get their messages out clearly and accurately. My editing and Webinar management services help clients and business partners who struggle with content reach their target audience with sharp, meaningful and relevant information. Whether its a classroom training, website, webinar, social media accounts or more, getting to the point and conveying simply and strong what you do or offer is essential. That's where I come in.Awards won :… Show more I help Business partners and clients to get their messages out clearly and accurately. My editing and Webinar management services help clients and business partners who struggle with content reach their target audience with sharp, meaningful and relevant information. Whether its a classroom training, website, webinar, social media accounts or more, getting to the point and conveying simply and strong what you do or offer is essential. That's where I come in.Awards won : * Training Guru. Certification: * HRDF Train the trainer. Show less

Kuala Lumpur, Malaysia

Registering client / Business partners responses and queries in relation to technical issues and interpreting them to deal with the matters thoroughly-Providing the clients with need based solutions, and solving their queries by simplifying the complex technical matters.- Install, Upgrade, Support and Troubleshoot Sage Software products -Secures information by completing data base backups on clients side .-Contributes to team effort by accomplishing related results as… Show more Registering client / Business partners responses and queries in relation to technical issues and interpreting them to deal with the matters thoroughly-Providing the clients with need based solutions, and solving their queries by simplifying the complex technical matters.- Install, Upgrade, Support and Troubleshoot Sage Software products -Secures information by completing data base backups on clients side .-Contributes to team effort by accomplishing related results as needed.-Use Remote Desktop Connection to run all the migration within the time period as per scheduled-Escalates issue outside of service boundaries or when resolution cannot be confirmed.-Configure new and existing network systems and hardware.-Training staff members on productivity software and proprietary applications.-Manage high priority cases from Business partners and client . -Sends Defects , bug logs and enhancement requests-Educating the clients/Business partners to improve technical handling of troubleshooting operations, and assisting them to implement well planned projects and designs Show less

Selangor, Malaysia

Assigned to handle Samsung project. - customer success (mobile division) Handling technical inquiries via chat/emails related to mobile devices. - Meeting KPI’s set by the Commercial Operations Manager.- Incident/Problem/Change Management/Troubleshooting device- Launches of new models

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Computer Science

Physical Sciences