Bruno Rhafael Fonteles De Lima Email & Phone Number

Pennsylvania, United States

As the founding member of our customer support team, I built repeatable processes for customer support and account configurations. Leveraging my technical background, I managed a Brazil-based team of technical support specialists to quickly create new accounts and user profiles, diagnose bugs, and QA all configurations. As the IT coordinator for our core product, I ran our weekly Open Ticket meetings, ensuring our Customer Success team communicated completed configurations and small improvements to customers in real time. I also was responsible for tracking key metrics and KPIs for the entire Customer Success team, which I reported on weekly to leadership and monthly to a company-wide audience. I was the system administrator for HubSpot, which we used as our company-wide CRM in our sales, marketing, and customer success departments.

Salinas, California Area

In my role as a QA analyst, I wrote test scenarios for our mobile application and executed sequences to test for quality. I managed code reviews of pull requests submitted on GitHub. Utilized Agile methodology with my team, and reported daily on projects and weekly on progress and priorities for the upcoming weeks.

Aquiraz

I documented, executed, and stored all test cases from the company’s projects. I managed our team’s daily planning of test activities based on the test plan.I maintained the server and executed database queries to run software tests.

United States

Studies and researches in the filed of Information Systems.

Brazil

Technical Support for the internal network, firewall and corporate server of the City Hall location.

Brazil

Using Knowledge Management to map internal processes of the Federal University of Ceara and the development of the website of the course Information Systems from the university using the Joomla content manager website.

Brazil

Focused on teamwork and mutual learning by developing the positive interdependence. Cooperative studies of Programming Fundamentals, Differential and Integral Calculus, Data Structures and Logic for Computer.

Braz

Receive complaints, suggestions and requests for services of telephony operator customers of the company Call Center.

Bachelor'S Degree, Management Information Systems, General, 8.4 Out 10 - This Grade Format Is Used In Brazil

Bachelor'S Degree, Management Information Systems, General

Activities and Societies: I joined in a soccer group during my staying at SBU.I am in a government program of Brazil that sent me.

Undergraduate, Management Information Systems, General

Activities and Societies: Soccer team. Studies groups for Cloud Computing assignments. .It was a exchange program to study an academic.