Bruno Rocha Email & Phone Number

New York, Ny, Us

Manhattan, New York, United States

* Build and manage customer relationships, qualifying leads in-store and at events, ensuring personalized touchpoints throughout the sales process.* Consistently achieve or exceed sales targets, demonstrating proficiency in demo drives, pipeline management, and sales conversion.* Deliver best-in-class customer experiences aligned with Rivian’s core values and culture, enhancing customer satisfaction and brand loyalty.* Maintain in-depth knowledge of Rivian products and services, effectively guiding customers in their decision-making process.* Engage and support customers through order confirmation, driving conversion and fostering repeat business and referrals.* Host and support retail activations and experiential events, generating demand and connecting with the broader Rivian community.* Analyze customer feedback to identify and solve pain points, continuously improving the customer journey.* Perform keyholder duties, including opening and closing procedures, team huddles, and daily business recaps.* Share success strategies and best practices with teammates, cultivating a culture of learning and collaboration.

Manhattan, New York, United States

* Spearheaded the creation of memorable brand experiences at Rivian’s flagship “Spaces” location, setting the standard for customer engagement.* Developed and executed strategies for demo drives, significantly boosting customer engagement and brand loyalty.* Cultivated a culture of brand advocacy, empowering customers to become passionate promoters through personalized experiences and in-depth education on Rivian’s clean energy mission.* Navigated the unique challenges of introducing a new electric vehicle brand in the competitive NYC market, leveraging local insights to connect with the community.* Played a crucial role in operationalizing the flagship space, ensuring visual merchandising and event execution aligned with Rivian’s premium standards and environmental values.* Led by example in a high-energy, initiative-driven role, focusing on flexible, solution-oriented approaches to enhance the customer journey and achieve targets in brand engagement and advocacy.

Boston, Massachusetts, United States

* Led local market performance and outbound marketing efforts, driving brand awareness and increasing market share for Lucid Motors.* Developed and executed marketing strategies, identifying local event opportunities to enhance brand exposure and sales.* Analyzed sales reports and market trends to develop actionable plans, improving overall market operations and achieving sales targets.* Managed and motivated a high-performing sales team, setting individual goals and providing targeted coaching to ensure seamless customer experiences.* Fostered an inclusive and collaborative team environment, promoting Lucid’s values of diversity and innovation.* Supervised merchandising, inventory management, and showroom presentation to maintain brand standards.

Miami, Florida, United States

* Acted as a primary point of contact for customers, guiding them through the sales process from initial inquiry to vehicle delivery.* Conducted needs assessments and provided tailored product recommendations, leveraging in-depth knowledge of Lucid vehicles and competitive models.* Utilized Salesforce CRM to manage customer interactions and maintain a robust sales pipeline, consistently meeting and exceeding performance targets.* Delivered exceptional test drive experiences, articulating key selling points and ensuring customer satisfaction.* Assisted with financing and leasing applications, facilitating smooth transactions and handling payment processing.* Supported daily studio operations, contributing to a positive and efficient work environment.

Honolulu, Hawaii, United States

* Provided exceptional technical support for a range of Apple products, including iPhones, iPads, and MacBooks, quickly diagnosing and resolving customer issues.* Conducted one-on-one training sessions to help new customers get started with their Apple devices, ensuring they acquired the necessary skills for photo, video, and music projects.* Utilized in-depth knowledge of Apple technology to offer efficient, on-the-spot solutions, enhancing customer satisfaction and loyalty.* Collaborated with team members to foster a culture of inclusion and diversity, promoting a positive and supportive work environment.* Maintained up-to-date knowledge of Apple products through continuous professional development, contributing to the store’s success and customer trust.

Honolulu, Hawaii, United States

* Excelled in driving sales by providing personalized product recommendations and demonstrations, consistently exceeding sales targets.* Developed strong customer relationships by understanding their needs and offering tailored solutions, leading to high levels of customer satisfaction and repeat business.* Trained and mentored new team members on sales techniques and product knowledge, fostering a collaborative and knowledgeable sales team.* Participated in product launches and promotional events, increasing customer engagement and store traffic.* Demonstrated proficiency in technology, particularly Apple products, quickly learning about new products and solutions.

Wellington, Florida, United States

* Managed and maintained optimal inventory levels, ensuring product availability and minimizing discrepancies through regular audits and corrective actions.* Coordinated with sales teams to forecast demand and plan inventory replenishments, streamlining processes and improving efficiency.* Played a key role in store relocations and setup, ensuring seamless transitions and minimal disruption to operations.* Contributed to a secure and organized stockroom environment, adhering to guidelines for product access and movement.* Worked closely with management to share data on product and part status, supporting store operations and customer satisfaction.