Bruno Rocha Email & Phone Number

Dublin, Ie

Dublin, Ie

Dublin, County Dublin, Ireland

• Managing the executive`s calendar and scheduling meetings;• Typing, preparing and organizing reports;• Filling and organizing documents;• Logging and processing bills or expenses;• Serving as the main point of contact for executives, employees, clients and external partners;• Making travel and accommodation arrangements for executives;• Tracking daily expenses and preparing regular reports;• Organizing and maintaining the office filing system;• Drafting, reviewing and sending communications on behalf of company executives.

Uberaba, Minas Gerais, Brasil (City Hall Of Uberaba)

• Responsible for the development and implementation of public policies for youth, conducting educational lectures on different topics (financial education, law and your basic rights, the importance of data protection...) in addition to cultural, artistic and sporting events, always in accordance with Municipal and Internal Regulations and Legislation;• Lectures for young people in public schools on financial education and law/basic rights;• Responsible for the development, implementation and management of the social project ''Estação Juventude'' where, managing a team of 25 professionals (teachers and secretaries) in partnership with the Federal Government (meetings, analysis of laws and internal regulations, tenders, informative lectures and management of the team involved in the project), 3 semesters were held over the course of a year with 22 professional workshops, aimed at improving the living conditions of young people in low-income communities.• Verify that all projects comply with internal regulations, Municipal, State and Federal laws.

Uberaba, Minas Gerais, Brasil

• I was responsible for the Customer Service Department, directly leading, developing and managing a team of 30 people, including people management and/or mentoring, managing performance and identification of learning/development needs, guiding and dealing with conflicts between parties (consumers and suppliers/traders) seeking the best resolution;• Constantly carry out training given by me or third parties, usually talking about recent consumers cases (daily situations in the service sector), service techniques and analyzes of the Laws of Consumer Law;• I was one of those responsible for the implementation and coordination of ‘’PROCON REGIONAL/Minas Gerais’’, carrying out customer service work in 12 cities in the region near Uberaba - that did not have PROCON;• Jointly responsible for the inspection sector, planning routes and places to be inspected and actions to be taken by the institution in favor of the consumer as investigations into potential breaches of competition law, including possible cartels;• Lectures, advertising and dissemination on consumer rights aimed at consumer education and awareness of their rights.

Uberaba, Minas Gerais, Brazil

• Provided legal advice to clients, coordinating legal strategies with colleagues.• Worked in the analysis and preparation of defenses in matters involving consumer law, contracts for the purchase and sale of products/services.• Elaboration of procedural documents, such as initial petitions, contestations, intermediate petitions and appeals in general.• Process and Contracts analysis.• Drafted, negotiated, and managed contracts for clients.• Drafting and amending legal documents;• Conducted litigation including advocacy on behalf of clients (out-of-court negotiations).• Liaised with clients on a regular basis, demonstrating excellent communication and relationship building skills.

Uberaba, Minas Gerais, Brasil

• Responsible for the application of administrative process decisions as well as applying fines if necessary in accordance with the Consumer Law;• Conducting conciliation/mediation hearings between consumers and suppliers/traders on a weekly basis (Dispute Resolution);• Analysis of contracts entered into between consumers and suppliers/traders of products/services;• Legal Advice;• Head of the secretariat and protocol sector, responsible for sending administrative decisions and notifications to consumers and suppliers/traders, and receiving appeals from administrative processes.

Uberaba, Minas Gerais, Brasil (City Hall Of Uberaba)

• Working as Team Leader of the City Councillor Mr. Franco Cartafina Gomes, being responsible for coordinating the cabinet staff/team assigning daily internal administrative tasks, analysis of requests and feeding the database of attendances in the cabinet.• Drafting law projects;• Internal and Public Legal Advice;• Analysis and application of the internal regiment.

Master In Dispute Resolution

• Final Paper: “The Impact of Online Dispute Resolution on The E-Commerce Relations Between Consumers and Traders in Ireland”.

Postgraduate/Specialist In Public Legal Management, Law

Ba In Law