Bruno Sanz Llera Email & Phone Number

Malaysia

Singapur

● Translate complex business requirements into innovative infrastructure solutions, prioritizing customer needs.● Coordinate end-to-end project delivery, collaborating with internal and external stakeholders.● Drive continuous improvement through proactive customer and stakeholder feedback.● Advocate for advanced infrastructure solutions, aligning services with business objectives.● Lead in troubleshooting and resolving issues, ensuring customer trust and satisfaction.

Kuala Lumpur, Malasia

● Infrastructure Consultation: Provide expert guidance on complex infrastructure needs across the APAC region, serving as the Single Point of Contact for the Singapore Manufacturing Plant and all APAC affiliates.● Project Leadership: Lead critical IT projects in Manufacturing, including Site Moves, New Site Openings, Closures, Mergers and Acquisitions within the APAC region.● Strategic Alignment: Ensure infrastructure solutions align with organizational goals, driving both efficiency and effectiveness.● Stakeholder Management: Actively align and manage stakeholder commitments, fostering collaboration across teams.● Decision-Making: Exercise independent judgment to deliver swift and effective solutions for complex challenges.● Communication: Simplify and effectively communicate complex information to diverse audiences.

Madrid Y Alrededores, España

● Service Excellence: Deliver comprehensive support for Data Center (DC) infrastructure, ensuring alignment with SLA/OLA commitments and exceeding service expectations.● Strategic Collaboration: Drive seamless communication and collaboration across EMEA & APAC regions, fostering alignment and shared goals.● Project Leadership: Lead and contribute to strategic projects, focusing on risk identification, procedural optimization, and delivering impactful outcomes.● ITIL Best Practices: Implement and uphold ITIL best practices to maintain the highest standards in service management.● Infrastructure Reliability: Oversee maintenance and lifecycle management activities to ensure the continuous reliability and performance of global infrastructure.● Incident Management & Resolution: Spearhead Root Cause Analyses as a Problem Owner & Analyst, implementing effective corrective actions to mitigate incidents.● Process Innovation: Champion process improvement initiatives, driving optimization and efficiency within a global context.● Data-Driven Improvements: Conduct in-depth research to enhance reporting capabilities, leveraging data analytics to generate actionable insights.● Decision Support & Analytics: Develop advanced dashboards and analytics tools to provide critical insights, enabling data-driven decision-making.

Madrid Y Alrededores, España

● Customer Care & Management: - Generate reports, provide audit support, and offer consultancy advice. - Manage server inventory and oversee information management.● Incident & Request Management: - Address second-level incidents and requests within the Global Operations Center. - Prepare servers for critical applications and resolve high-priority incidents.● Regional Reporting & Compliance: - Prepare and present comprehensive reports for the Data Center in EMEA, NALA & APAC regions. - Ensure adherence to SLA/OLA commitments and ITIL best practices. - Identify and mitigate potential risks.

Madrid Y Alrededores, España

System Administration:● Administration of servers: Linux RedHat 4, 5 & 6; Windows Server 2003, 2008 & 2012.● Installation and decommission of Windows & Linux servers.● Active Directory● HP Blade Enclosures Administration● Environment Preparations for Oracle, SAP, Apache, MySQL, JBoss ...● Users and permissions management.● DNS Management● Ticket management over HP Service Manager.● ITIL friendly atmosphere.● Incidents (troubleshooting and escalation).● Raise cases to our vendors in order to replace/repair defective hardware.VMware Administration:● Management of virtual machines with VMware.● V2V and P2V Migrations.● Virtual HW management.Backup:● Management of backups and restores with Symantec Netbackup 7.5● Backup incidents resolutions.● Server and Data restores.Monitoring:● Global monitoring of entire company servers via NetIQ.● Escalating Major Incidents in case of any outages affecting the infrastructureCustomer Relationship:● Maintaining good relationship with the Global customers by ensuring that their issuesand requests are being handled accordingly.

Madrid Y Alrededores, España

Corporate Education Program, Accelerate It (It Innovation)

Técnico Superior En Administración De Sistemas Informáticos En Red, Informática

Técnico De Sistemas Microinformáticos Y Redes, Informática

Grado En Ingeniería Informática, Ingeniería Informática