· Liderança e Desenvolvimento de Equipe: Dirigi uma equipe de 10 executivos de vendas outbound, promovendo um ambiente de trabalho motivador que resultou em um aumento de 100% na produtividade e na satisfação da equipe.· Estratégias de Vendas Eficazes: Desenvolvi e implementei estratégias de vendas outbound que elevaram a geração de leads qualificados em 30% e melhoraram a taxa de conversão em 19%.· Treinamento e Capacitação: Conduzi treinamentos intensivos focados em técnicas de vendas, comunicação e uso de ferramentas de CRM, resultando em um aprimoramento significativo na performance e na eficiência da equipe.· Relacionamento e Retenção de Clientes: Estabeleci e mantive relacionamentos sólidos com clientes e prospects, aumentando a satisfação e a retenção dos clientes, através de abordagens personalizadas e atendimento excepcional.· Colaboração Interdepartamental: Trabalhei em estreita colaboração com os departamentos de marketing e suporte para alinhar estratégias e garantir uma abordagem coesa e eficaz no atendimento e nas campanhas de vendas.

· Liderança na Reestruturação Comercial: Reorganizei a estrutura comercial, criando torres de atendimento especializadas para perfis de clientes hunters e farmers, otimizando o desempenho e a segmentação de mercado.· Otimização de Processos: Estruturei e padronizei os processos de vendas e pós-vendas, aprimorando o funil de vendas e aumentando as taxas de conversão em 36%.· Gestão Estratégica de Carteiras: Administrei a carteira de clientes com foco em maximizar o mix de produtos e reduzir churn, desenvolvendo mapas de oportunidades e account plans personalizados.· Desenvolvimento de Equipes de Alta Performance: Conduzi e desenvolvi uma equipe de vendas de alto desempenho, superando consistentemente as metas estabelecidas e contribuindo para o crescimento sustentável da empresa.

· Expansão Estratégica: Conduzi a expansão dos polos de Itajaí e Blumenau em Santa Catarina, impulsionando o crescimento regional e aumentando a participação de mercado.· Estruturação Comercial: Desenvolvi e implementei uma nova estrutura comercial, focada em otimizar as operações de vendas door-to-door, equilibrando as atividades de hunters e farmers para maximizar resultados.· Gestão de Carteira e Churn: Administrei a carteira de clientes, com foco na diversificação do mix de produtos e na redução de churn, o que resultou em um aumento significativo da retenção e satisfação dos clientes.· Colaboração Multidisciplinar: Atuei como interlocutor chave entre as áreas de planejamento comercial, suporte, operações, logística, produtos e marketing, garantindo a criação e implementação de políticas e processos eficazes.· Desenvolvimento de Equipes: Liderei e desenvolvi uma equipe de vendas de alta performance, atingindo e superando as metas comerciais estabelecidas e fortalecendo a presença da empresa na região.

· Liderança na Implantação de Unidade de Negócio: Conduzi com sucesso a implantação de 6 unidades próprias de negócio em Santa Catarina, expandindo a presença da empresa na região e estabelecendo uma base sólida para crescimento sustentável.· Criação e Estruturação Comercial: Desenvolvi a estrutura comercial do zero, estabelecendo processos e práticas que otimizaram as operações de vendas, com foco tanto em estratégias hunter quanto farmer para maximizar a cobertura e conversão de clientes.· Gestão Estratégica de Carteiras: Administrei a carteira de clientes com um foco preciso no mix de produtos e na redução do churn, o que resultou em melhorias na retenção e satisfação dos clientes.· Desenvolvimento de Políticas e Processos: Fui responsável pela criação e implementação de políticas e processos comerciais, alinhando-os às necessidades do mercado e objetivos corporativos, em colaboração com equipes de planejamento, suporte, operações, logística, produtos e marketing.· Formação de Equipes de Alta Performance: Liderei e desenvolvi uma equipe de vendas, orientando-a para alta performance e contribuindo para o alcance consistente das metas estabelecidas.

• Gestão e desenvolvimento da equipe de vendas.• Gestão de indicadores de performance da equipe de executivos de vendas.• Criação da estrutura comercial da equipe de Porto Alegre.• Gestão da carteira de clientes com foco no mix de produtos e churn.

• Responsible for day to day operations by overseeing maintenance team, environmental service staff, grounds crew, security, and outside contractors• Currently manages several properties in Dublin with property owners and real estate agencies• Order and invoice management• Management of services such as cleaning, waste disposal, catering and parking• Perform on-site regular audits and inspections to identify any areas that need repair• Assists in the response and resolution of all guest problems such as new arrivals Check-in/out, extra cleaning services, product replacement• Identification of new business opportunities and upselling on existing customer sites

Working with the Facilities Manager (FM) and staff to identify facilities related requirements and propose and manage cost-effective solutions; supervising the delivery of contracted office services including maintenance, waste management, interior and exterior planting and cleaningAssisting in the compliance of existing Health and Safety policies, safe working practices and best practice, liaising closely with the FM and Health & Safety Manager and relevant client personnel; acting as a key facilities point of contact and often interface with management and staff throughout the site to maintain highly positive and professional working relationships; financial administration duties, including PO’s, invoice reconciliation

Dado Bier is the largest microbrewery in Brazil with over 3 million litre produced annually; my main rol was to act as the key account manager for all large Supermarket Chains such as Cia Zaffari, Angeloni, Wallmart, Makro Atacado, Carrefour and Pão de Açucar.Responsible for the commercial expansion project in the South, Southwest and Central regions of Brazil; managing and developing customer relationships & networks, built on integrity, trust and respect across all functions; influencing the national aftersales marketing direction with recommendations through data analysis, highlighting areas of opportunityWorking closely with the Sales and Marketing Team to provide valued input into the contract/tender process for all activities adopting a multi-skilled approach; closing new business, coordinate requirements, developed and negotiated contracts in accordance with business operations; developed, coached, lead and empowered the sales team and partnerships to offer the customers the best experience with beverages Delivered profitable sales growth in line with operating budget and strategic targets; managed and coordinated promotions in-store and nationally; represented the company at industry and other networking events Conducted sales and portfolio training for partners, developed incentive campaigns for the distributors' sales team, followed salespeople and supervisors on site to assist with the professional development and negotiations; contracted to expand and develop new business for the company, including the expansion of the commercial and logistics sector, so interaction between other sectors of the company was essential to the success of this expansionAchievements Number of clients: increased 8 to 80Sales team: 1 to 9Sales partners: 1 to 7Monthly profit in 2015: increased around 70%

Product promotions, customer interactions, product preparations; showcasing new products on the market to customers the market and reporting customers first impressions and reactions; managing a team of field sales professionals Generating Monthly reports to measure the impact of the promotions and sales activities and assisted marketing department to establish target market expansion plans; analyzing customer needs based on trends; working effectively and cooperatively as part of a team of Field Sales Managers within the assigned regions and complying with internal and external practices and proceduresProviding superior customer service; maintaining accountability for reaching specific product and account goal as determined by my Territory Manager; acquiring, maintaining and expanding knowledge of company's products, competitive landscape, and the market in order to meet the customers needsAs part of the management team I was responsible for the development of the market for the products of TIM (Telecom Italia) mobile company in the state of Rio Grande do Sul; structured journey planning to maximize prospects in the territories; proactively identifying and developing new business opportunities wherever possible to acquire new sales successes for the companyCreation of sales strategies and daily monitoring of goals and targets, focusing on KPI’s; daily CRM access to ensure all information is updated regularly; ensuring all marketing campaigns will met set objectives; managing the sales team with training and follow-ups of the seller routines at of point of saleResponsible for monitoring KPI’s for all fields sales agents Achievements In 2013 I started the Northeast region of the state with the mission of starting the distribution of recharges and sim cards for mobile phones; started the year with 400 active customers - 4 field sales reps and 1 supervisor, we finished with 2500 active customers, 22 field sales execs and 3 regional supervisors

Identified and developed new businesses and key accounts; account management of corporate key accounts; launched new products and projects while managing a cross functional team supporting and maintaining the workflow to achieve the programs deadlinesIncreased the annual revenue of the existing business and pursued new products with existing customers; management of past due payments and receivables; price analysis (price composition and updates); management of quotations and sales leads in the CRM system; responsible for achieving sales revenue, profit and expense goals within a defined geographic areaDeveloped sales plans and budgets to maximize sales volume while meeting profit margin targets; responsible for personal interaction with existing customers to explore all potential sales opportunities including prospecting, presentations, pricing and closing of salesProvided analysis and potential of territory reports to management; attended trade shows and participated in industry associations; responsible for understanding full scope of customer’s business, developing multiple relationships within customer and the company; prepared and delivered presentations, influencing and implementation skills to facilitate the acquisition of new business based on customer and market inputWorked with customer and technical/engineering teams to apply existing products and develop new products to assist customer growth in their respective market; worked with internal and external stakeholders to resolve customer complaints and issuesProvided management with sales reports, potential solutions, and market based pricing recommendations, action plans and sales budgets; developed, grew and maintained a robust pipeline of new opportunities to meet growth expectations; consistently met and exceeded sales quota for assigned territory (monthly, quarterly, annually)Submitted timely and accurate quarterly sales forecasts