I am a professional with over 20 years of experience in the software industry, and highly skilled in selling and delivering solutions to customers. I have a background on leading high-performance teams and have worked in multiple roles within Pre-Sales, Customer Success, Customer Excellence, Product and field Marketing. I am especially adept at translating customers' and overall market requirements into solutions that align IT and business value. I served as the Global Head of Innovation and Scale, responsible for partnering with TIBCO’s executive leaders to more effectively deliver Pre-Sales, Customer Success, and Subscription Renewals (Customer Excellence). In three years, we completely transformed our engagement process with a strategic framework that transitioned TIBCO from an activity-based approach to a value-oriented outcome-driven engagement process. As a result, we completely changed our customers’ perception of the value our solutions: we increased our Net Promoter Score by 12x, improved our close rates by 3x, and increased the average selling price by 2.6x.I also served as the Chief of Staff to the Chief Customer Excellence officer and had responsibility for budget and headcount management, the creation of Board Meeting materials, and Analyst meetings, as well as leading key programs for the Customer Excellence Officer. I also partnered with the Customer Excellence leadership team to modernize our Value-based Selling and Value Realization frameworks; we aligned them to the Sales and Renewals processes and ensured the successful execution of the Customer Excellence strategy and operating model. For FY 2023, I led the Pre-Sales and Customer Success teams for Latam and hit 110% of the region plan. Now at TIBCO, I lead the Global Revenue Enablement team which combines Sales Enablement, Education, Field, and Product Marketing, and our Global Innovation Center into a single organization designed to simplify, scale, and optimization of all resources while removing latency between orgs and driving efficiency, and at the same time drive alignment and consistent GTM messaging and enablement for our ecosystem to better support our core objectives: retention, growth, and customer success.I have a Bachelor’s degree in business administration with a specialization in IT and two MBAs, one in Project Management and the second in IT Governance. I also hold several certifications including ITIL Expert Certification.