Demand Planning And Order Management Manager Latam
• Managed the Demand Planning process for Case IH agricultural equipment across Latin American countries for six years, monitored market trends and competitor actions to adjust Sales Strategies, achieving a record market share for tractors in 2022 and combines in 2023.• Led multifunctional teams across various company sites to prioritize key customer service for the brand, resulting in achieving a Net Promoter Score (NPS) above of 85 in 2022, making the program a global reference within the company.• Managed the Import and Export team, supporting the Customs Process for the 25 Latin American markets served by the brand, while also overseeing Production Flow and Shipment from three domestic factories and seven international factories (USA, Argentina, England, Belgium, Italy, Turkey, and India) to ensure the delivery of 9 thousand agricultural equipment over six years.• Proactively conducted Logistics, Commercial, and Financial actions in collaboration with domestic and international factories to maximize the brand's monthly and quarterly revenues in Latin America over the past six years, resulting in achieving a record Annual Revenue of nearly R$10 billion in 2022.