Bruno Tavares Email and Phone Number

Specialized in AML compliance, conducted transaction monitoring and screening to identify suspicious patterns.Conducted detailed analyses of PEPs and sanctioned individuals, ensuring compliance with local and international regulations.Analyzed transfers executed by entities and individuals in multiple currencies within ensuring strict adherence to cut-off deadlines.Evaluated the quality of Santander's automated monitoring systems, contributing to the optimization of operational workflows.Gained foundational knowledge of KYC processes.

Provide assistance to customers, through inbound calls.Effectively address a wide range of banking inquiries, including general and specific account-related queries, online access, and various banking services.Execute transactions and operations, ensuring accuracy and adherence to banking protocols and regulations.Resolving customer inquiries by efficiently managing time and maintaining composure in challenging situations.Employ active listening skills and empathetic communication to understand customer concerns and provide suitable solutions.

Providing comprehensive guidance to customers on the portability process.Conducting in-depth analysis of customers' consumption patterns and preferences.Formulating enticing retention offers tailored to each customer's unique needs, while employing persuasive communication techniques to effectively retain customers, prioritizing quality over mere incentives.Operating as the final line of defense for MEO, I navigated the challenges of the role, ensuring every effort was made to keep valued customers with our services.

Sold and promoted financial software solutions to restaurants and establishments in the foodservice industry, utilizing strategic call, email marketing, and in-person meetings. Generated and qualified leads, ensuring a targeted approach to client acquisition. Received comprehensive training in the Salesforce/Salesloft platform, enhancing sales effectiveness and efficiency. Customized Otter's services to align with the specific financial needs of each client. Managed the entire sales process, from lead generation to deal closure, while maintaining a strong focus on financial objectives. Continued as a Freelancer directly with Otter from May 2022 to December 2022, following the conclusion of the partnership between Teleperformance and Otter.

Coordinating and leading a team of 4 individuals, ensuring efficient collaboration and optimal performance.Training.Recruitment.Management of client portfolio.Managing and nurturing a diverse client portfolio, maintaining strong relationships.Prospecting new clients through door-to-door outreach.Call center operations during mandatory confinement.

Managed and expanded a portfolio of private and business clients, identifying sales opportunities and promoting Vodafone residential solutions.Conducted visits to clients, providing guidance on products and services, and negotiating business agreements.Prospected new clients through active door-to-door outreach and marketing campaigns.Training.